Field Operations Supervisor

About Us Pegasus delivers comprehensive cleaning and maintenance solutions using cutting-edge technology to create clean, healthy, and safe environments for commercial, industrial, and manufacturing facilities. Recognized by Inc. Magazine as one of America's fastest-growing private companies, Pegasus is built on a culture of ownership and accountability. When customers interact with us, they're engaging with someone who treats the business like their own. Our goal is simple: exceed expectations and deliver "WOW" experiences. We respond quickly-with care, compassion, and attention to detail-because if our customers and employees aren't raving about Pegasus, we haven't done our job. Job Description: Schedule: Full-time Monday-Friday Hours: 5 PM - 1:30 AM Salary: Up to $68,685 Essential Functions: Oversee janitorial operations for designated customer sites. Communicate effectively with employees and clients to ensure fulfillment of performance and quality requirements. Monitor daily work hours to remain within budgetary guidelines. Establish and maintain open lines of communication with Employees. Ensure proper usage of supplies and equipment through the training and development of employees. Communicates staffing changes to Manager. Assist Manager with Conducting inspections to ensure employees are following procedures and client specific SOP. Performs routine building inspections through frequent walkthroughs. Executes all duties and responsibilities promptly and effectively, in accordance with established company policies, to achieve the objectives of the position. Ensures the accuracy and proper submission of payroll timecards. Submit timely employee change orders, as required. Notify the Manager and Operations Leaders of any issues, concerns, or discrepancies encountered. Identify and resolve cleaning issues, make recommendations to management and staff, and promote continuous quality improvement to exceed customer expectations. Order and deliver supplies. Identify TAG opportunities. Assist cleaning staff with completing duties when necessary. Conduct safety training sessions with employees and support the manager in ensuring completion of safety training. Enforces and promotes company culture to ensure we are providing services the Pegasus way. Manage inventory of cleaning equipment and notify Manager of repairs needed. Maintain adherence to company guidelines regarding employee relations, disciplinary actions, and termination procedures. Oversee End of Shift Inspection (EOS) compliance across teams, ensuring guidelines are followed and discrepancies are addressed. Support Leads to ensure timely completion of inspections. Collect EOS data and report as directed to leadership for review and follow-up. Performs additional duties and responsibilities as required or requested. Requirements High school diploma or GED required. Minimum of 3-5 years of experience in janitorial or facilities management preferred, with at least 2 years in a supervisory role. Must be able to effectively communicate in English, both written and verbal, as this is a client-facing role. Some Spanish necessary, Conversational Spanish preferred. First Aid and CPR certification is a plus. Valid driver's license with a clean driving record and reliable transportation. Must provide authorization to work and successfully pass E-Verify. Willingness to work flexible hours, including nights and weekends as needed. Skills & Abilities: Strong leadership and team-building skills. Excellent communication skills, both written and verbal. Strong customer service orientation and the ability to build long-term relationships with clients. Ability to handle multiple tasks and prioritize effectively. Proficiency in using cleaning equipment and teaching others its safe operation. Familiarity with budgeting and cost control. Strong problem-solving skills and the ability to respond to emergencies promptly. Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with administrative duties such as reporting and payroll. Technology Proficiency: All Supervisors and above in a leadership position must be comfortable using computer