Construction - Lead Success Representative

Kingdom Roofing Systems is growing, and we're looking for a friendly, detail-oriented Lead Success Representative to join our team! We're a high-energy, customer-focused exterior contractor serving Central Indiana. You will play a critical role in ensuring we accurately record incoming payments, provide solutions for customers through appointment setting, and support key operations within the company.

Position Title:

Lead Success Representative

You set the tone of the customer service experience. From assisting with scheduling our inspections to making sure payments get credited to the right account and requesting feedback on our service when the remodel is complete, you play a role in solving problems for our homeowners.

About the Company:

Locally operated, Kingdom Roofing Systems was established in 2011 and since then has established a solid presence in the Central Indiana region as a leader in the roofing industry. We stand firmly on our values, believing that people are our purpose, we keep our word, we do the right thing, even when it costs us, we're continually developing, and we believe in excellence in all we do. We are known as Indiana's Safest Choice for roofing, siding, and gutters.

Position Type:

Full-Time, Work is in-person

Description of Duties:

• Accept calls from prospective clients and schedule our Sales Representatives to meet with each client
• Log the numbers dialed each day
• Achieve and surpass each of your work-related goals
• Demonstrates an understanding of the sales process and our products
• Call customers after the completion of our work to request feedback on our service
• Attempt to contact prospective clients whom you have been unable to contact
• Informing the Manager of recurrent product-related complaints that warrant addressing
• Communicate discrepancies to the management team, identify slow-paying customers, and recommend collection candidates
• Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts
• Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
• Prepare analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing

Qualifications:

• Experience in Accounts Receivable is a bonus
• Superb time management and detail orientation
• Ability to keep company and partner confidences
• Proficiency with Sage is a bonus
• Self-motivated team player, hold trust with peers, attention to detail, tech savvy, resourceful, organized, who requires minimal supervision
• Must have a good sense of humor and an ability to multitask and prioritize
• Excellent communicator, both written and verbal
• Experience in driving process improvement

Compensation & Benefits:

$15 - $18 per hour with bonus opportunities

Benefits include:

• 401(k) match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

Monday to Friday

After hours work available for bonus