CX Product Management Architect - 1438956

The application window is expected to close on:06/27/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received

Meet the Team

Ciscos Customer Experience (CX) Security Product Management team crafts, builds, and enables security services that enable the full value of Ciscos innovative security architecture. Our architect team is responsible for crafting outstanding security solutions that enables our customers success by:

The CX Offers & Services Design Product Management team is responsible for the end-to-end product management of our CX offer portfolio. This team is responsible for capturing feedback through listening & partnering, developing offer strategy and design, and actualizing the desired end state for our professional services and support offers.

Your Impact

• Drive the evolution of security services in line with specific theater needs and aligning where appropriate with company initiatives
• Supplying to the definition and development of Cisco's security services
• Serving as technical subject matter expert (SME) and point of contact between multiple parts of the business
• Taking a process-oriented approach to the definition and management of service development lifecycle.
• Deliver enablement session in a Train the Trainer model to scale CX Product Knowledge
• Collaborate on lab implementation efforts to empower CX teams in their service delivery initiatives.
• Partner closely with customers across Finance, Transactability, Service Delivery, IT, Legal, Marketing, Sales, and Business Development
• Supply to the digitization of our asset management capabilities to scale
• Shape offer strategy and regularly update the quarterly offer roadmap
• Assist on offer-related critical issues and deliver on sensitive communications
• Interlock with CX Architecture Business Product Managers to ensure services and capabilities are aligned to the appropriate offers

Minimum Qualifications

• A bachelor's degree with a minimum of 7+ years' related experience
• Experience working as Security architecture
• Demonstrates strong consultative skills in understanding customer business challenges and engaging in joint problem solving
• Relevant technical and product management certifications

Preferred Qualifications

• Familiar with software for project and product management
• Intermediate knowledge of data center & enterprise networking architectures
• Strong verbal and written communication skills

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connectionwe celebrate our employees diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer80 hours each yearallows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!