Project Manager

An ABM Services Project Manager is responsible for the growth, operational and financial success of his/her branch. The Project Manager must lead a diverse team, engage in regular client interaction, develop internal and external relationships, deliver financial goals, manage and forecast an accurate budget, manage vendors, interface with senior leadership and work to continuously develop operational team members.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management

Essential Functions:

• Maintain constant communication with clients to ensure consistent and satisfactory service.
• Entertain clients and prospective clients.
• Respond to customer inquiries and resolve complaints.
• Ensure quality services are provided in accordance with account requirements.
• Visit client accounts and establish customer inspection and visitation schedules.
• Maintain effective and robust quality assurance programs.
• Identify and correct problems pertaining to productivity and efficiency.
• Create a team-oriented environment where employees can learn and succeed.
• Create positive employee morale within your branch.
• Demonstrate solid leadership skills.
• Ensure branch employees understand their responsibilities and are properly trained.
• Regularly review employee performance and address performance issues.
• Provide support and leadership in special projects/initiatives, as directed by regional, division or corporate-level management.
• Ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results. Investigate and correct issues identified in audits.
• Understand applicable union contracts and develop effective working relationship with local labor unions.
• Responsible for the operational and financial success of an ABM branch and Districts as assigned.
• Is accountable for meeting financial objectives by controlling expenses, expanding billable services to current customers, and attracting new customers.

Qualifications:

• Must be 18 years or older
• High School Diploma or GED required
• Understanding of the service industry trends, practices, and process.
• 3 years prior management or supervisor experience in the janitorial or facilities field.