Senior Product Operations Manager - Platforms (Job Req #2025-281)

Job Overview:

We are looking for a talented Product Operations Manager to join our dynamic HCS Platforms team. Working with the Technical Product Managers (TPM’s), other Product Operations Managers (POMs), and the Marketing Product Managers (MPM’s), the POM helps manage and drive each project from concept to release, navigating the product through manufacturing and product launch to market.

The Product Operations Manager (POM) is a central connector across engineering, product, manufacturing, and customer-facing teams. Beyond tracking schedules and project deliverables, the POM plays a key role in driving clarity around the 'why' and 'what' of each initiative — surfacing assumptions early, facilitating continuous feedback loops, and helping teams align quickly and stay bought in. The POM champions cross-functional coordination not just as a task, but as a value stream — creating transparency and ownership that helps products ship with fewer surprises and better adoption.

The ideal candidate has a solid foundation in project management and experience in managing product within a hardware and software release environment. This person will have excellent communications skills and will be capable of influencing without absolute authority (internal positioning and selling). Along with their extraordinary organizational skills, the successful candidate will demonstrate high EQ abilities.

Who you report to: Senior Director, Technical Product Management - Platforms

What we offer:

At Ross Video, we foster a culture of innovation and collaboration. As part of our team, you will have the opportunity to work on cutting-edge technologies that shape the future of live production. We offer competitive salaries, comprehensive health plans, flexible hours, generous paid time off, and numerous perks to help you perform at your best. Join us and be part of a dynamic environment where your contributions make a significant impact.

What the job is all about:

Communication, Coordination, and General Leadership:

• Ensure coordination across multiple product teams
• Ensure MVP, requirements, and deliverables are well defined and communicated
• Work with TPM and first line managers to track and measure progress

Project Planning Phase:

• Drives early-stage clarity by facilitating team-wide alignment on the product vision (why) and the high-level deliverables (what)
• Assists Technical Leads in developing a vision that meets product needs and can create the story necessary for internally selling this vision to multiple stakeholders
• Assists in identifying the resource and material costs/requirements for the project
• Works with the project team to identify and mitigate risks - developing and documenting a risk mitigation plan
• Works with the TPM and project team in developing the project schedules
• Responsible for entry and maintenance of all product information and data in SalesForce, Agile, and Max

Project Execution Phase:

• Acts as a connective tissue across teams, ensuring feedback loops are ongoing, stakeholders remain engaged, and team members maintain ownership throughout the lifecycle – not just at delivery checkpoints
• Maintains and tracks the project schedules – assists with reporting and sprint tracking
• Assists the TPM in the coordination of project team development activities and effective follow-up - facilitating communication between individuals and teams.
• Tracks all Development, Product Verification, Engineering Services and Manufacturing activities and identifies any potential project issues and challenges, including resource exposures or conflicts
• Responsible for providing communication on project status throughout the organization
• Owns not just timelines and artifacts but the ongoing health of inter-team understanding – translating priorities, risks, and rationale between product, development, support and business stakeholders

Release Phase:

• Works with the MPM’s and TPM to define a product launch and deployment plan
• Works with the MPM and TPM to coordinate and ensure training is provided for Technical Support, Commissioning, Sales Engineer, and Training team
• Owns and manages the product release checklist and is responsible for ensuring that all disciplines (manufacturing, Marketing, Developments, etc) follow through with and complete tasks required for a successful release

Product Lifecycle Management:

• Supports product storytelling by helping product and engineering leads articulate compelling narratives around vision, progress, and value delivered
• Works with the Technical Support and Development teams, via an escalation process, to ensure customer satisfaction by managing and tracking any product deployment issues - providing prompt and appropriate customer communications.
• Tracks all field service issues and report on them internally as well as any required customer communications
• Where necessary, consults with the Field Service Team, TPM and MPM’s to determine any necessary actions required to resolve customer issues and/or dissatisfactions
• Responsible for monitoring and maintaining manufactured product costing and reporting any appreciable changes to TPM and MPM
• Responsible for communication throughout the organization for all product updates and new code releases

Operation:

• Collaborates with TPMs and MPMs to facilitate, document, and communicate the Strategic Product Line Roadmap
• Provides support to product team on required purchases of materials, test equipment, and facility requirements
• Maintains pulse on organizational readiness, surfacing gaps in awareness or engagement, and helping leaders build buy-in across engineering, product, and go-to-market functions

Who you are:

• Post-secondary education, engineering degree is a strong asset
• PMI Certification an asset
• Strong logistics and planning background
• Familiarity with the product development process and the associated requirements of manufacturing
• Understands software planning and development.
• Strong knowledge of PM tools
• Excellent written, verbal, and interpersonal communication skills , including the ability to confidently engage with customers and present complex technical information.
• Proactive and self-motivated: Takes initiative in identifying and solving issues without waiting for direction.
• Customer-oriented mindset: Comfortable interacting with customers to understand problems, explain solutions, and build trust.
• Context-switching ability: Can shift focus to address urgent issues and then efficiently return to ongoing development tasks without losing momentum.
• Strong problem-solving skills: Analytical thinker with a practical approach to debugging and optimizing embedded systems.
• Collaborative attitude: Works effectively with cross-functional teams including hardware, QA, and customer support.
• Ownership mentality: Takes full responsibility for assigned components or issues, from start to finish.