F+B Lead Server & F+B Supervisor

F+B LEAD Server & F+B Supervisor POSITION Profile

Reports to: Restaurant Manager and Assistant Restaurant Manager; position is non-exempt

WHO WE ARE

Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.

Step into the world of charm reminiscent of small hotels scattered across western Europe at Hotel Granada, where a hidden oasis awaits, providing respite from the noise and traffic of the city. Once inside, guests are enveloped by the romantic aura of the building, offering a peaceful escape from the stress and chaos of the surrounding urban infrastructure. Nestled in the heart of historic Midtown Atlanta, the hotel's Spanish Colonial architecture stands as a dramatic departure from the typical steel and glass buildings, boasting modern touches and meticulous attention to design that seamlessly blend the past with the present.

With a fascinating history dating back to 1923, Hotel Granada has witnessed Atlanta's rise as a dazzling southern destination. Formerly known as the Granada Apartments, the property was converted to The Artmore Hotel in 1984, hosting a myriad of prominent figures and quirky characters that have contributed to the city's vibrant personality. Its stucco facade, red tile roof, an inviting open-air courtyard come together and converge to create an urban oasis, offering guests a European-style experience within a meticulously restored and architecturally significant structure.

At the heart of the 120-room hotel lies a lively and quaint courtyard, serving as an all-day dining and drinking destination for museum goers, locals, and hotel guests alike. Descend downstairs to discover an elevated and enchanting cocktail bar, where a carefully crafted drinks program promises a taste of perfection, positioning it to quickly become one of Atlanta's most sought-after spots. Hotel Granada invites guests to embark on a timeless escape, where the allure of the past meets the comforts of modernity. Whether you seek solace in history, appreciate exquisite design, or simply yearn for a delightful experience, Hotel Granada promises an unforgettable journey where the past and present unite.

The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World's Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

WHO YOU ARE

You are a hospitality professional with a natural ability to lead by example. You have a passion for guest service and a keen eye for detail. Whether you're taking a table or guiding a team, you're composed, approachable, and solutions-oriented. You thrive in fast-paced environments and enjoy being hands-on while helping others grow. You build trust quickly-with guests, peers, and managers-because you're reliable, supportive, and always looking to elevate the experience. Above all, you're committed to service excellence, professionalism, and being a positive presence on the floor.

THE ROLE

This is a dual-role position with separately scheduled shifts-you will either be a Lead Server providing elevated guest service at your own tables or a Supervisor overseeing floor operations and staff. As a Lead Server, you will be expected to be highly knowledgeable about the food and beverage menus, provide warm and professional service, and guide guests through memorable dining experiences. As a Supervisor, you'll assist in overseeing service flow across the Coffee Shop, May Peel, and Pom Court, support daily operations, lead team meetings, and coach team members to meet performance and service standards. This hybrid role is ideal for someone who enjoys both serving and developing others.

WHAT YOU WILL DO

When Scheduled as Lead Server

• Take ownership of your section and deliver professional, timely, and intuitive service
• Guide guests through the menu, make thoughtful recommendations, and suggest wine or cocktail pairings
• Communicate clearly with the kitchen and bar to ensure accurate and efficient order execution
• Accommodate special dietary needs and allergens with care and attention to safety
• Support fellow team members when needed, stepping in during busy moments
• Maintain a polished appearance and a clean, well-organized station throughout service
• Close out checks accurately and handle all transactions responsibly

When Scheduled as Supervisor

• Oversee the floor during service and provide real-time support to team members
• Lead or co-lead daily pre-shift meetings, sharing key service notes, menu changes, and team goals
• Assist with training new staff and continue development with current team members
• Monitor all service areas to ensure cleanliness, readiness, and adherence to service standards
• Resolve guest concerns promptly and professionally, following up to ensure satisfaction
• Communicate effectively with the kitchen and management teams to ensure efficient operations
• Help manage outlet setup and breakdown for service, special events, and shift transitions
• Report operational or guest experience issues to F&B leadership for quick resolution

what you will need

• Minimum of 2 years of experience as a server in a high-volume or boutique-style restaurant or hotel
• Demonstrated leadership ability or previous experience training and supporting peers
• Strong working knowledge of food, wine, and cocktails; genuine interest in continuous learning
• Ability to anticipate guest needs, handle pressure, and maintain a warm, engaging presence
• Valid Food Handler and Alcohol Service (TIPS) certifications (or ability to obtain within 30 days)
• Fluency in English, with clear verbal and written communication skills
• Flexibility to work varied shifts, including mornings, evenings, holidays, and most weekends
• Comfortable using POS systems and basic technology tools related to F&B operations

Additional Requirements

• Ability to stand and walk continuously for 6-8 hours during a shift
• Able to lift, carry, and balance up to 30 lbs (trays, boxes, cases)
• Comfortable working in hot, cold, or humid environments (kitchens, patios, coolers)
• Must be able to navigate wet or uneven flooring, stairs, and tight service spaces
• Frequent use of fine motor skills-carrying trays, polishing silver/glassware, pouring wine
• Visual and physical coordination to carry items safely and respond to environmental cues
• Maintain a clean, professional appearance and uphold grooming standards at all times
• Willingness to support other departments or outlets as needed

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.