Lead, Field Engineer - OE/Export

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a Bridgestone West strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

The Lead, Field Engineer - OE/Export position within OTR Field Engineering is responsible for providing technical assistance to OTR OEMs, global Giant Loader Tire (GLT) customers, and supporting Sales and Field Engineering teams globally to increase the sales and performance of Bridgestone and Firestone OTR tires. They will be responsible for managing the technical relationship of various OEMs while being the technical conduit between Field Engineering, Sales, Development, Manufacturing, and Bridgestone Japan. They will take the lead on any field issues concerning Firestone Export products/services and provide engineering/technical expertise.

• Own the technical relationship and provide engineering support for all OTR OEMs (other than CAT).
• Global support of sales, engineering, quality improvement, and training regarding Giant Loader Tires.
• Assist Earthmover Product Managers (EPM), Manager Mine Accounts (MMA) and Field Engineers (FE) in monitoring and improving OTR tire performance and product quality in North America (US and Canada).
• Analysis of all relevant factors which contribute to product performance
• Analysis of customer operating conditions
• Scrap tire and warranty adjustment analysis
• Special projects and assignments as required to improve and maximize OTR tire performance
• Support Engineering Management and office staff in analysis of performance trends and opportunities for product improvement
• Support Customer Service and OTR Tire Dealers with necessary technical and application data to complete sales transactions and improve customer satisfaction.
• Draft and submit ideas for technical and customer service bulletins

• Bachelors degree in Engineering or a related technical degree
• 8+ years of relevant work experience
• Proficient in Microsoft Office Suite
• Strong communication skills both written and oral
• Proven experience at communicating and working with people at all levels
• Ability to communicate technical scenarios/issues in non-technical terms that can be easily understood
• Willingness and ability to travel up to 25-50% including internationally
• Ability to lift 50 lbs or less

Desired:

• Mining, Construction, or tire experience
• Tire Manufacturing, Engineering, and/or Quality experience