HVAC Service Technician II - 4793-6131

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**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right

for our customers and our employees. We provide our employees with the

training, support and an opportunity for unlimited professional growth.

**Join us and become an EXPERT!**

Service Experts Company Perks and Benefits for YOU

**Generous PTO provided:**

- 20 paid days off within your first year of employment (vacation &

national holidays)

- 25 paid days off after your 2nd year of employment

- No layoffs during \"Slow Season\" - due to our extensive customer

base, you will never have to worry about not being able to provide

for your family year-round

- Ready to get out of your work truck? We have ample advancement and

career-growth opportunities available across the U.S.

- Company-provided smart phone, tablet, uniform plan, and tool

replacement program

- We\'ll make you better at what you do with our internal Training

Academy

- Best-in-class 401(k) Retirement Savings Plan with attractive company

matching contributions

- Company-paid employee Life Insurance with options for YOU and your

Family!

- Short-term and Long-term disability insurance options that will

protect you and your family if you are unable to work

- Supplemental benefit programs such as: Legal advice, pet insurance,

and health advocacy programs

Come join the BEST and the BIGGEST team in HVAC: Service Experts

Heating, Air Conditioning, & Plumbing!

**Position Summary:**

Under minimal supervision, performs diagnostic and service work on

residential and/or light commercial HVAC equipment and accessories.

Communicates with customer to answer questions, resolves problems, and

ensures complete customer satisfaction. Promotes products and services

to customer. Works under the direction of the Field Supervisor or

General Manager.

**Key Responsibilities:**

- A minimum of 5 years of relevant HVAC experience

- Works under minimal supervision to perform residential and/or light

commercial service and maintenance calls

- **Analyzes, diagnoses, and resolves customer problems in a

courteous, professional, timely, and accurate manner**

- **Diagnoses and performs services on heating, air conditioning,

ventilation, and refrigeration equipment as well as accessories in

an accurate and timely manner**

- Inspects equipment and performs diagnostics on equipment to identify

potential problems to prevent premature and unexpected breakdowns or

callbacks

- Completes routine maintenance and equipment cleaning as needed or

required

- Responsible for delivery and removal of parts and equipment needed

to complete service work

- Using hand-held device records all required information on customer

call. Completes all forms and paperwork in a neat, timely, complete,

and accurate manner. Collects payment from customer.

- Communicates with dispatch, while on duty, to ensure dispatcher has

an accurate status report of activities and availability

- Responsible for delivery of excellent customer service and

sustaining high levels of customer satisfaction

- Ensures company property, vehicles, and tools are being used,

maintained, and properly accounted for

- Represents the company professionally, honestly, and ethically in

all business matters and activities

- Follows standard procedures and process, ensures that the company

vehicle is properly stocked, returns defective warranty parts to the

branch, and orders/replenishes vehicle stock as needed

- Performs similar/other duties as needed or assigned

- Regular, reliable attendance

**Health & Safety Roles and Responsibilities**

Repor s any **unsafe acts, conditions and hazards** to direct

supervisor/manager immediately

Reports any **contravention of legislation or company policy, procedure

or program** to direct supervisor/manager immediately

Corrects **substandard acts or conditions** within area of control

Uses and maintains appropriate **personal protective equipment (PPE)**

as prescribed by company program(s) or procedure(s)

Never removes or renders ineffective any **safety guards, devices, or

clothing** prescribed to be in place or worn

Complies with the **general rules** as prescribed by company program(s)

procedure(s)

Operates **devises or equipment** as prescribed by company program(s) or

procedure(s)

Participates in any **safety initiatives, teams, or committees**

Reports all **injuries or incidents** as prescribed by company

program(s) or procedure(s) immediately

Provides input on developing **safety initiatives and plans** to

eliminate exposures that could cause accidents

Does not perform act that may