HVAC Install Supervisor - 5811-6131

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**Join the team of experts and realize your true potential!**

**Why You Should Join the Service Experts Team?** Our team consists of

the very best; we believe in doing what is right for our customers and

our employees. We provide our employees with training support and an

opportunity for unlimited professional growth. Join us and become an

EXPERT!

**Job Summary**

Manages production of installers and helpers who are installing,

maintaining, and servicing residential HVAC equipment and accessories.

Oversees daily work and ensures adequate staffing to meet customer

needs, assists technicians with unusual or difficult assignments, trains

and coaches employees, ensures that safety rules and practices are

followed, and conducts quality-control checks on completed work. As

needed due to staffing and customer needs, performs service,

maintenance, and installation work. Work is performed under the

direction of the Branch Manager.

**Key Responsibilities:**

- Work directly with RSC\'s and Managers to schedule and communicate

install availability

- Manage the production schedule- monitor upcoming work to be

performed in order to schedule and assign technicians and/or crews

to maximize productivity and to meet the needs of the customer

- Create job folders to be sure warehouse supervisor and technicians

are prepared for upcoming installs

- Process Job folders after install completion- Line item all PO\'s,

enter all equipment serial numbers into Stars, ensure accurate Job

Pay Worksheets and Warehouse pull sheets, verify completion of all

on-site paperwork and customer signatures

- Collect, correct and submit timesheets; Timestamp all tickets in

Stars

- Verify all jobs have had permits pulled and file all permits

accordingly

- Work with 3rd party vendors and coordinate with customers to ensure

any damages incurred during install are handled to the customers

satisfaction

- Track technician performance- Monitor for areas of improvement and

reward technicians for going above and beyond

- Be available by phone during evening and weekends to ensure all

install operations are running smoothly and weekend sales get

scheduled as needed

- Monitor shipping/ receiving and perform monthly inventory of

equipment and parts to ensure accuracy of department budgets

- Participate in new hire interviews to ensure proper staffing

- Conducts regular meetings with technicians and helpers on such

matters as reviewing past performance and areas of concern;

conducting training on lead generation; customer service, and

company products and services; reinforcing safety rules and

practices, and current and future goals and objectives

- Conducts quality-control review of assessments of completed work

performed to ensure work is performed in accordance with company

practices and processes, expected workmanship, and efficiency and

effectiveness

- Trains employees on company processes and procedures, and safety

rules and practices

- Responsible for delivery of excellent customer service and

sustaining high levels of customer satisfaction

- Ensures company property, vehicles, and tools are being used,

maintained and properly accounted for

- Represent the company professionally, honestly, and ethically in all

business matters and activities

- Ensures that the company vehicles are properly stocked, that

defective warranty parts are returned to

- the Branch and that vehicle standard stock is ordered/replenished as

needed. As needed, completes

- material requisition forms and other related administrative

activities

- Demonstrates leadership to the field staff in the areas of customer

focus and customer ser ice; following company policies, procedures,

and safety guidelines

- Reviews and monitor upcoming work to be performed in order to

schedule and assign technicians and/or crews to maximize

productivity and to meet the needs of the customer

- Conducts regular meetings with installers and helpers on such

matters as reviewing past performance and areas of concern;

conducting training on lead generation; customer service, and

company

- products and services; reinforcing safety rules and practices, and

current and future goals and objectives

- Serves as a resource to the sales staff on technical issues

regarding products and services

- Assists the Branch Manager with administrative tasks and other

duties as needed or assigned

- As needed to meet customer needs, performs service, maintenance, and

installation work

- Performs similar/other duties as needed or assigned.

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**Qualifications/Skills:**

High school diploma or GED with additional training in HVAC with NATE

certification preferred.

Five years experience servicing or installing residential heating, air

conditioning, and ventilation equipment.

Must possess all valid licensing or certification as required by

federal, state, provincial, or local governmental laws or regulations

for the g