Program and Operations Supervisor, Senior (Training & Workforce Development Supervisor)

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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The Workforce Development Division is seeking an experienced Training & Workforce Development Supervisor to lead our team of training professionals and support staff. This newly created leadership role will focus on developing and managing comprehensive Workforce Development, Training, and Employee Engagement Programs that align with organizational priorities and support the DPU Strategic Framework. This is a full-time, onsite position.

This high-impact position plays a critical role in preparing the organization for major system implementations, building organizational readiness, and enhancing the employee experience through targeted learning and development strategies. The ideal candidate is an innovative, people-oriented leader with a strong background in adult education, program management, and performance improvement.

Duties include but are not limited to

• Lead and supervise the Workforce Development and Training Team, including trainers, instructional designers, and support staff.
• Align training strategies with organizational performance goals and major enterprise projects, including the implementation of new technology systems in Spring 2026.
• Oversee the design, development, and delivery of internal training programs that support onboarding, upskilling, compliance, systems training, customer service, and leadership development.
• Develop and manage quality assurance and continuous improvement initiatives that promote service excellence and learning effectiveness.
• Collaborate cross-functionally with internal and external stakeholders to assess workforce training needs and identify solutions that enhance performance and engagement.
• Facilitate train-the-trainer, super-user, and end-user sessions as needed.
• Direct curriculum development using adult learning principles and modern instructional design methodologies across multiple modalities (in-person, virtual, blended).
• Monitor, evaluate, and report on training outcomes using key performance indicators, feedback, and quality assurance metrics.
• Lead training-related project teams, manage timelines, and deliver results in high-stakes, fast-paced environments.
• Provide coaching and professional development to team members to ensure a high-performing training unit.
• Establish and maintain quality assurance standards, perform regular evaluations, and lead calibration sessions to ensure consistency and accuracy.
• Serve as a strategic partner in workforce planning, succession development, and organizational readiness initiatives.

Qualifications, Special Certifications and Licenses

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business or public administration, or field related to assignment
• Five years of journey-level professional experience in area related to assignment
• A Master's degree in business, public administration, or field directly related to assignment may be preferred
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

PREFERRED QUALIFICATIONS:

• Demonstrated ability to lead a professional training team with accountability for performance and outcomes.
• Proven experience in workforce development, curriculum design, training delivery, and quality assurance.
• Skilled in building relationships and fostering collaboration across departments and organizational levels.
• Strong project management, communication, analytical, and problem-solving skills.
• Committed to promoting a culture of continuous learning, employee engagement, and service excellence.

LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• Some assignments may require a valid Driver's License with a satisfactory driving record and a valid Commonwealth of Virginia Driver's License within 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES:

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some combination of the following):

• Accounting, budgeting, accounts payable/receivable
• Computer programs such as Microsoft Office Suite
• Cultural development
• Data analysis
• Data management
• Electronic databases and related software applications (such as RAPIDS financial system, EIS eXpress reporting/ GL Connect)
• Federal regulations pertaining to assigned area
• Laws and legal procedures related to focus area
• Evidence Based Programs
• Project management
• Rule Based Applications
• Surveillance services, including GPS

Skills (some combination of the following):

• Communicating and coordinating with various internal and external departments
• Creating and implementing policies and procedures
• Gathering and interpreting data routinely
• Interpreting and applying federal regulations for programs
• Managing contracts, projects, data, and reports
• Overseeing daily accounting and procurement functions
• Overseeing the financial and operational aspects of programs of focus
• Supervising including conducting performance evaluations, and mentoring
• Understanding a program's intent and application
• Oral and written communication

Abilities (some combination of the following):

• Grasp the comprehensive scope of a project while still attending to details
• Organize
• Set timetables, achieve milestone, track progress, and take corrective actions

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS:Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, talk, hear, see, and perform repetitive motions; frequently walk; and occasionally stoop, reach, stand, push, pull, lift, grasp, and feel. The working conditions may contain environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at ....

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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