Site Coordinator

Position Summary

Accountable for the daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services.

Key Responsibilities

• Oversee daily operations of a mailroom, copy center, or scanning facility
• Operate office equipment such as PCs, copiers, multifunction devices, imaging, and mail equipment
• May handle: courier services, reception, switchboard operations, shipping & receiving, and mail processing
• Serve as the primary point of contact with the customer on a daily basis
• Implement and manage RICOH Service Excellence Programs
• Operate equipment/software efficiently to meet service level agreements
• Manage cost of goods by effectively utilizing company materials and supplies
• Perform routine functions such as work order creation, contractor monitoring, inspections, and reporting
• Interact with vendors, facility management, and building occupants
• Maintain office supply inventory and reorder as needed
• Coordinate conference rooms and manage A/V equipment resources
• Maintain professional internal communication with all department employees
• Collect and report data to leadership and customers, including monthly reports
• Ensure financial responsibilities are met
• Perform other duties as assigned

Qualifications

• High school diploma or GED required
• 1+ years of experience in a related B2B or technical field
• 1+ year of customer-facing experience
• Demonstrated knowledge and understanding of technology

Knowledge, Skills, and Abilities

• Tactical thinking and moderate problem-solving skills
• Ability to present to small groups
• Basic customer service and technical aptitude
• Strong written and verbal communication skills

Working Conditions & Physical Demands

• Office environment with standard lighting, ventilation, and noise levels
• Requires interpretation and application of complex material and instructions
• Some physical effort required: walking, standing, bending, lifting up to 50 lbs
• Moderate dexterity for equipment use (e.g., keyboard, hand tools, coordination)

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.