Site Manager (Temporary)

Description and Requirements

WORK LOCATION: Onsite location in Los Angeles, CA

WORK SCHEDULE: Mon-Sun, 7:30 A.M. - 12:00 A.M.

FLEXIBILITY: Schedule and weekend

JOB STATUS: Full-time, temporary

START DATE: ASAP

END DATE: 12/30/2025

COMPENSATION: $90,000.00 USD per Annum

Objective:

As a Site Manager on our TELUS AI team, you will be responsible for the day-to-day management of on-site operations and on-site TELUS employees for one of our AI programs. The role requires providing class-leading operations engagement, interacting directly with study participants using provided study protocols, and managing the data collected during each session. The applicants must demonstrate strong verbal communication skills, the ability to empathize with and respond to the customer's and team members' needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional team members will be key to improving customer satisfaction and employee engagement.

In addition, the Site Manager will support line management of the onsite team, manage team members' hours, and handle disciplinary action when needed. The perfect candidate will embody TELUS International values. Work will take place on-site in Los Angeles, CA

Primary Responsibilities:

• Be a line manager for onsite team members (approve hours, time off, conduct performance reviews, oversee any disciplinary process with the support of direct management

• Manage, support, and provide or assist in training for an onsite team of 30 members

• Support the recruitment and selection of new team members

• Manage the production capacity of the site, based on project requirements and available TELUS resources.

• Be the onsite point of contact for internal and external parties

• Receive and support participants at the onsite location and maintain production trackers and schedules

• Guide participants through the data collection in a controlled environment ensuring the collection is done according to the customer's requirements

• Recognize customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, scheduling, and management teams

• Optimization through automation - provide innovative solutions to improve processes

• The responsibilities of this position include performing a variety of tasks as needed to support the team, ensuring efficient and effective operations, and contributing to the achievement of company goals. Specific duties may evolve based on organizational needs and priorities

Minimum Qualifications:

• Bachelor's degree or equivalent experience

• Experience working in Data Collection, technical projects, or market research is an advantage

• Experience working with external vendors

• Technical proficiency with Google Workspace and using IOS and macOS devices

• Understanding of financial concepts, invoicing, billing

• Problem-solving skills

• Innovative approach

• Ability to optimize tasks and processes

• Proactivity

• Strong organizational skills, meticulous attention to detail

• 2+ years of Customer Service experience

Internal eligibility requirements.

• 6 month of tenure within TELUS Digital

• 6 months of tenure in current position

• No active hint

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at ...

Additional Job Description

As a Site Manager on our TELUS AI team, you will be responsible for the day-to-day management of on-site operations and on-site TELUS employees for one of our AI programs. The role requires providing class-leading operations engagement, interacting directly with study participants using provided study protocols, and managing the data collected during each session. The applicants must demonstrate strong verbal communication skills, the ability to empathize with and respond to the customer's and team members' needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional team members will be key to improving customer satisfaction and employee engagement.

Language ReferenceEnglish

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.