North America Service Contract Coordinator

North America Service Contract Coordinator Job Description Job Summary: As the NASC Service Contract Coordinator, you will manage the effective and seamless transition of Automation Solutions from the Installation Team to the Service Support Team. Your role involves entering and maintaining Service Support Contracts and Warranty information for newly installed sites and renewals at currently active sites. You will coordinate cross-department activities daily to ensure successful project handovers. Essential Functions: Coordinate and process the systemic setup and support of Service Contracts involving Remote and Site-Based Service Teams. Present and communicate current site progress consistently from the highest level of leadership to service team members. Perform Contract Maintenance, including business unit start and end dates, equipment/service scope changes, and site master data issues. Monitor Site and Contract Data for accuracy using the Oracle-based JD Edwards System and the IBM DOS Maximo System. Create and manage processes to effectively track all deliverables and KPIs necessary to support multiple customer sites. Preferred Experience: Experience in material handling systems or industrial controls systems (desirable). Experience in Industrial Contract Management (desired). Contract-to-Close Experience. Good attention to detail with the ability to summarize information accurately. Good knowledge of ITSM processes. Understanding of IT technologies hosting applications, databases, application servers, web servers, client installations (desirable). Experience working in an ITIL or equivalent environment. Strong team mentality and acceptance of responsibility for project completion. Self-motivated with proven problem-solving skills under stressful conditions. Excellent administrative skills. Utilize various Lean Six Sigma & SCRUM techniques to create and implement processes. Ability to work unsupervised and meet tight deadlines on mission-critical systems. Excellent analytical skills; able to think out-of-the-box to resolve issues quickly. Clear communicator, able to communicate at all levels, and be concise to stakeholders and management. Strong customer focus. Good attention to detail and ability to work to a high standard. Good planning and scheduling skills. Excellent interpersonal, verbal, and written skills. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation gender identity status as a veteran, and basis of disability or any other federal, state or local protected class. Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we seek passionate and ambitious people capable of making a positive impact on our key customer projects while developing a successful and prosperous career in a challenging and rewarding international environment. We are the global market leader for future-proof logistic process automation at airports - from London Heathrow to Singapore Changi - and in the parcel market for leading players such as UPS and FedEx. Furthermore, we are also a leading supplier of solutions for warehousing giants, including Walmart, which seamlessly integrate innovative systems, intelligent software, and life-cycle services. If you aspire to a position of responsibility and want to make a difference by facilitating the delivery of what matters most to consumers, passengers, and businesses, the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects. You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure - and fulfill your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools, and support so that together we have the confidence and ability to exceed our customers' expectations in over 100 countries. To achieve our collective goals, you will seize the initiative and have a hands-on role working in a positive environment to deliver tangible, state-of-the-art products and improve the competitiveness of our highly visible customers. As an integral part of our team, you will have the enthusiasm and be driven to reach our destination before your next journey with Vanderlande begins So, if you would like to join a profitable and growing company that will enable you to reach your goals and focus on your future, please get in touch with us.