Customer Focus Project Manager

Summary The Central Fill Project Manager provides direct oversight and management for Central Fill installations, change orders, removals, upgrades, conversions, inspections, and training. Will be responsible for managing high cost projects that are complex and require commanding cross-functional leadership to ensure success and positive customer outcomes. The incumbent must be able to travel up to 50% of the time. The primary focus is on Central Fill installations. However, the Implementation Project Manager may be expected to lead and manage implementation tasks related to: Customized software orders - documenting requirements and scope of work Business Integration Analysis reviews and documentation System through-put testing (onsite, and in-house) Customer Training sessions (onsite, remote, and in-house) Onsite management during the installation phase ***PLEASE NOTE - this position is remote Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find transformative solutions that turn dreams into possibilities. Key Responsibilities: Project Management: Managing all post-contract activities through implementation planning and execution for new installations of pharmacy automation systems Customer Liaison: Serving as the primary point of contact between customers and Parata's internal teams throughout the implementation lifecycle Service Management: Handling contracting, quoting, sales opportunity creation, and invoice collection for various service types (removals, upgrades, conversions, inspections, training) Reporting: Maintaining current project status using tools like Salesforce and participating in review meetings Budget Management: Tracking costs weekly to ensure projects maintain profit margins Supply Chain Coordination: Working with Procurement to ensure timely ordering, receiving, and shipping of project materials Revenue Forecasting: Accurately predicting current and future quarter revenue for assigned projects Target Achievement: Driving installations to meet monthly, quarterly, and annual forecast targets and revenue goals Risk Management: Proactively identifying risks, developing resolution plans, and raising issues as needed Required Skills and Experience: Understanding of implementation project governance (scope management, tollgate processes, risk and change management) Strong documentation skills and experience with centralized reporting systems (Salesforce) Experience in construction and automation project management Prior experience working in or managing projects for central fill pharmacies Solid understanding of pharmacy automation products is preferred (automation systems, pharmacy host software) Travel by car and/or air is required. Travel may consume 10%-90% of the workday Weekend and overtime and/or overnight work and travel may be required Education Requirements: Bachelor's degree in a technical or business field, OR equivalent of four or more years of project or account management experience, preferably in the medical device or pharmaceutical industry Work environment and physical demands: This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy or warehouse facility during an installation or maintenance visit Work primarily will be performed in an office environment, involving long-term sitting, frequent standing, and occasional walking, as well as include common hazards maneuvering through office, pharmacy, and warehouse locations Must be able to carry, lift, and push/pull up to 20 pounds frequently and up to 50 pounds occasionally Must have the ability to see, smell, hear, talk, climb, balance, stoop, kneel and twist, crouch, crawl, reach, grasp, sit, stand, and walk While COVID-19 precautions are in effect, this role requires use of face masks/face coverings and gloves while working in customer pharmacies At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To learn more about BD visit Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics. Required Skills Optional Skills . Primary Work Location USA NC - Durham - Roche Drive Additional Locations USA CA - San Diego Bldg A&B Work Shift NA (United States of America) At BD, we are strongly committed to investing in our associatestheir well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You . Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates' progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles. Salary Range Information $79,600.00 - $131,300.00 USD Annual