4758 Project Manager

4758 Project Manager

South San Francisco, CA

Hybrid: South San Francisco

Who We Are

Digital Experience is shaping the future of how the company connects with our patients and customers by harnessing the power of digital innovation and human-centered design.

As healthcare evolves, we are bold in our approach - leveraging cutting edge AI, advanced digital engagement, end-to-end content management, and omnichannel technologies and

operations to create seamless, personalized, and meaningful experiences for our patients and customers.

This is your opportunity to lead transformative changes, integrating advanced technology with strategic vision to drive impact at scale.

If you are passionate about redefining the healthcare experiences and building something extraordinary, we want you on

this journey.

Let's redefine what's possible together!

This combined team, in collaboration with key partners, builds solutions to serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access (CMG), and other patient- and customer-facing teams across CMG to shape and drive a seamless, consistent, meaningful, and compliant experience for patients and customers across our interactions.

The team is specifically accountable for:

Defining omnichannel solutions, shaping engagement strategies, designing, operationalizing, and producing seamless consistent & meaningful patient and customer experiences.

Accelerating, connecting, and enabling the development of digital solutions that enhance the patient and customer experience across CMG.

Advancing the mission of seamless, consistent & meaningful patient and customer experiences that maximize patient impact while keeping compliance at the forefront.

Job Summary

The Project Manager within the Customer Experience Team under DDA Digital Experience.

The Customer Experience team represents the formal emergence of a human-centered design practice within the brand.

As a new team, we will pursue the integration of Design Thinking and other human-centered design methodologies in support of our evolving products, services, and employee offerings.

The Customer Experience Project Manager role is an integral part of how we successfully deliver the Customer Experience roadmap throughout the fiscal year.

This individual will be responsible for

the project initiation, planning, executing, monitoring, controlling, and closing across the Customer Experience roadmap and associated projects.

In line with PMI project management standards, the Project Manager will support end-to-end project delivery on time, and within budget at a high level of quality.

Working as a unifier and bridge-builder across cross-functional teams and the Project Manager will also be responsible for developing, capturing and reporting KPIs and success metrics.

The Project Manager is an individual contributor role reporting directly to Senior Manager Digital Operations while working across a matrixed organization.

This is a continuously evolving environment, a high-growth opportunity where you can have an immediate impact within a growing team.

The ideal candidate will need strong agile and waterfall project management skills, solid communication capabilities, and prides themselves on being innovative and driving new

ways of working.

The hiring range for this position is $58 -$68 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, Sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.