Night Parking Operations Manager

The Operations Manager oversees the daily operations of one or more parking facilities. The core duties are to ensure efficiency, profitability, and excellence in customer service. The role of Operations Manager is responsible for staff management, revenue tracking, client and customer relations, and operational compliance as directed in the Minneapolis Parkings Standard Operating Procedure (SOP) manual.

Compensation: $50,0000.00 - $70,000.00 annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicants education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

401(k) You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM

ABM Employee Benefits | Staff & Management

Essential Duties, Responsibilities, and Expectations

Client Relationship Management:

• Serving as the main point of contact with each assigned property(s), the Operations Manager fosters open communication, promptly addresses concerns, and ensures that contractual obligations are consistently met. By building trust with all stakeholders and proactively seeking feedback, the Manager creates strong, long-term partnerships that support service improvements and additional business opportunities.

Daily Operational Oversight:

• On a day-to-day basis, the Operations Manager handles scheduling, staffing, and quality assurance at each location. Frequent site visits help identify and resolve operational issues such as equipment malfunctions or process inefficiencies while maintaining consistent standards of customer service.

Financial and Administrative Tasks:

• The Operations Manager tracks site-level revenue, payroll, and expenses to highlight trends or irregularities. By collaborating with the General Manager and the Assistant General Manager on cost-control measures and accurate record-keeping, the Operations Manager ensures each site remains financially sound and remains within budget parameters.

Team Supervision and Training:

• The Operations Manager recruits and trains hourly attendants, sets clear performance goals and offers ongoing coaching. By modeling professional behavior and upholding company policies, the Operations Manager maintains a supportive environment that promotes both employee satisfaction and strong customer service outcomes.

Communication and Reporting:

• Regular status updates and weekly summaries/performance reports will be a standard to keep the Operations Leadership informed of progress, challenges, and needs across all assigned facilities. In emergencies or time-sensitive situations, the Operations Manager must be able to coordinate quickly with staff or leadership and so will be issued a company communication device.

Supervisory Responsibilities:

• Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team Success.

Additional responsibilities:

• Other tasks may be assigned as needed to support the company and clients overall operational and financial objectives, with the expectation that the Operations Manager(s) remain flexible and responsive to evolving business needs. Attend required meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during large or significant events.

Knowledge, Skills, and Abilities

Competency/Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Certificates and Licenses:

• A valid drivers license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this position.

Advanced Client/Customer Management Skills:

• This role demands a high level of expertise in building and maintaining strong client/customer relationships. Success hinges on effectively communicating with all stakeholders, understanding their needs, and promptly resolving any issues. The ability to anticipate evolving client/customer requirements, coordinate responses across multiple locations, and adjust strategies as necessary all play an integral part in ensuring client/customer satisfaction and a long-term partnership.

Strong Analytical and Problem-Solving Abilities:

• The candidate must have the capability to dissect complex data and situations, particularly related to revenue and payroll. This includes pinpointing and rectifying discrepancies in revenue reporting, unraveling the root causes of operational inefficiencies, and creating effective solutions to boost performance.

Effective Training and Leadership Skills:

• A successful Operations Manager needs practical knowledge of the companys basic training methods, operational software, and essential leadership principles to guide teams effectively. They must demonstrate hands-on coaching, team building, and adaptability across multiple sites. Ultimately, flexible leadership, accountability, and clear communication ensure consistent operations and engaged employees.

Payroll Management:

• Expertise in managing payroll focused on scheduling and overtime control. The ability to create efficient schedules and monitor these for operational efficiency supports the roles aim to optimize labor costs.

Technological Proficiency:

• A solid grasp of relevant technology, particularly in ABMs policy /procedure software as well as MPLS Parkings scheduling software, is essential. Collaborating with IT departments and external vendors for the successful rollout of new technologies underlines this requirement.

Excellent Communication and Reporting Skills:

• Regularly reporting to Operations Leadership and HR, as well as effective communication with various departments and external vendors, is crucial. The ability to communicate complex information in a clear and concise manner is key in this role.

Adaptability and Flexibility:

• The candidate needs to be adaptable to changing environments and flexible in managing various demands, especially in a role that involves frequent travel and the capacity to handle unexpected challenges in project management and revenue operations.

Education/Experience:

• High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.

Work Environment:

• The work environment for this role includes both indoor and outdoor settings, requiring collaboration with teams, vendors, the client, and customers, both on-site and in an office setting. Operations Managers will frequently use computers, communicate via phone, and perform duties in or around parking facilities. Regular exposure to outdoor weather conditionsincluding extreme heat, cold, humidity, and wet environmentsis expected. The location can be noisy, with moving vehicles operated by the public.

Physical Demands:

• Requirements may include extended periods of standing, walking, and the ability to lift moderate weights when necessary. Specific vision abilitiesclose, distance, peripheral, depth perception, and focus adjustmentsmay be required to ensure on-site awareness and safety.

Cell Phone Usage:

• Operations Managers may be required to use company issued cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.

Additional Information:

• Ability to communicate fluently in the English language (spoken and written) is a requirement of the position.
• An expectation that shifts and break times are flexible and may be interrupted by business, client, or customer needs is an expectation.
• Must be able to Analyze business trends and provide recommendations for rate adjustments and operational improvements
• Other duties as assigned

Equal Employment Opportunity (EEO) Statement:

• ABM Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO)Compliance:

• ABM Industries will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.