Charter Construction, Business Development Manager

Restoration-Business Development Manager

Serving the Pacific Northwest for over 40 years, at Charter Construction, a brand of American Restoration Operations, we have established ourselves as a restoration contractor that sets the standard for performance, integrity, and quality in the restoration industry. We build relationships with homeowners, community managers, developers, design and insurance professionals delivering extraordinary results in an open and collaborative environment.

Overview

The Business Development Manager is based out of Charter Construction's Seattle office in Washington. This person is responsible for collaborating with our restoration leaders as well as other business development managers and marketing team, to strategically identify prospective clients in designated verticals to pursue.

The target audience for this role, will be community managers, facility managers, insurance professionals, and other individuals in relevant roles. The ideal candidate will have account management and sales experience in a similar service industry.

We are looking for somebody with at least 5-years of business development or relationship-building experience. You don't need a construction background to be successful, but experience related to building restoration, or the insurance industry as it relates to building restoration is preferred.

So, what do you need? You need to:

• Love building long-term relationships
• Have high integrity
• Be curious
• Ask good questions and listen to the answers
• Be persistent
• Be strategic and patient with a long sales cycle
• Be fun and creative
• Have a smile :)
• Be flexible
• Get jazzed about public speaking
• Balance high drive with patience
• Have loads of energy

This isn't an exhaustive list but gives you a good idea.

What will you do? The Business Development Manager will collaborate with Charter's Restoration Teams to identify clients, build relationships, and steward existing relationships. In other words, you help land projects.

POSITION RESPONSIBILITIES AND DUTIES:

• Identify potential clients that will generate calls for property restoration services.
• Reach out to insurance professionals (adjusters, agents, brokers, etc.), consultants, and other industry professionals on a regular basis to develop and maintain relationships.
• Track project leads and critical path information on prospects.
• Create business development opportunities through effective cold call methods.
• Establish service level agreements and approved vendor status with commercial property clients.
• Continually build upon and maintain relationships for established accounts in the territory.
• Represent Charter Construction in Oregon & Washington at industry trade shows, trade group meetings, serve on committees and participate at relevant events.
• Identify and obtain speaking and teaching opportunities for Charter Construction leaders and Project Managers.
• Work with the Marketing Team to create marketing materials needed for assigned market segments or specific events.
• Assist in writing proposals and preparing brochures as needed.
• Invite construction team members to share in creating relationships with prospective clients.
• At times, function as a liaison between Charter's project management team and the client.
• This position requires a 40-50-hour work week, Monday-Friday, 8 AM-5 PM. While this role will frequently have evening or weekend events, daily in office collaboration is required across the different teams.

PREFERRED QUALIFICATIONS:

• Experience related to the building restoration industry.
• Ability to collaborate with people at all levels of client companies or organizations.
• Comfortable walking into a group of strangers and building relationships.
• Strong public speaking skills and ability to design presentations.
• Creative in developing appropriate social activities to enhance business relationships.
• Articulate in conversation and explanation.
• Strong aptitude for building and maintaining relationships both internally and externally.
• Hard working and does not shy away from the types of work environments that exist in property restoration.
• Solid Word, PowerPoint, Excel, and Outlook skills.
• Experience with a Customer Relationship Management Software required, Luxor or Dash experience preferred.

REQUIRED QUALIFICATIONS:

• Demonstrated experience in building successful long-term relationships.
• Demonstrated ability to work with people at a variety of levels in an organization.
• 5-10 years of customer relations or business development experience in mid-sized, entrepreneurial company. Long sales cycle or long customer relationship experience strongly preferred.
• College degree preferred but not required.

OTHER CHARACTERISTICS:

• Willingness to put colleagues (company leaders, project managers) out in front and help them to develop presentations and relationships.
• Strong business development based strategic thinking skills-seeing the connections among different entities (prospective clients, consultants, management companies, attorneys, and other partners) and weaving them together for mutual benefit.
• Ability to authentically represent Charter Construction and our core values.
• Ability to learn enough about Charter's work to intelligently discuss it with non-construction professionals.
• Ability to be confidential.
• Team player (work closely with Team Leaders, Operations Managers, Director of Business Development to understand Charter Construction culture and approach to Business.

WHAT'S IN IT FOR YOU?

• Competitive Base Salary
• Potential Bonus Pay
• Comprehensive Medical, Dental, Vision, Life, Short and Long Term Disability
• PTO (Paid Time Off)
• 7 Paid Holidays
• 401K w/Match
• Continued Education in Related Fields
• Career Growth Opportunities

Charter Construction is an equal opportunity employer dedicated to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by applicable law. Charter Construction is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment.

At Charter Construction, we are not looking to engage with 3rd party recruiters, staffing agencies or similar companies.