Key Account Operations Manager

Mgr Operations Key Accnt

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Monitors team productivity and assigns accounts and tasks to department personnel.
  
• Establishes new accounts, based upon review of POA’s and completed client information sheets, etc.
  
• Initiates and handles new client start up processes
  
• Trains individuals within teams to take responsibility of new client accounts.
  
• Maintains customer relationships
  
• Reviews daily reports to eliminate potential errors
  
• Resolves problems, troubleshoots
  
• Reviews and addresses accounting discrepancies
  
• Manages employees including interviewing, hiring, training, evaluation, and coaching
  
• Ensures assigned work group members have recorded time and attendance
  
• Oversees on-site technologies
  
• Offers support to other stations as needed
  
• Attends industry related seminars, conferences, etc.
  
• Attends periodic business review meetings
  
• Conducts regular communications with assigned customers
  
• Leads and attends periodic business review meetings
  
• Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
  
• Assists with the annual growth of the assigned accounts and securing new business
  
• Assists in the design of contracts including scope of work development, assumption justification, operational plan development, route development and pricing for new business
  
• Serves as a resource to resolve customer needs including, but not limited to, transportation, shipping, rates for additional services and contract interpretation
  
• Establishes and maintains goals based on Key Performance Indicators (KPI) as prescribed in the client contract
  
• Ensures completion of account reviews
  
• Records all commercial activities in CRM

What you need:

• Minimum 4 years related experience and/or training or an equivalent combination of education and training
  
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
  
• Ability to write reports, business correspondence, and procedure manuals
  
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
  
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
  
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
  
• Health, dental, and vision insurance after 30 days of employment
  
• 401k match
  
• Paid maternity and parental leave
  
• Access to career development, employee resource groups, and mentorship programs
  
• Employee discounts
  
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
  
• Free financial wellness programs
  
• Daycare discount program
  
• Opportunities to volunteer and give back to your community
  
• + more! 

Join our Team!

• Visit our website at  workatGEODIS.com  and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR

• Text DELIVER to 88300 to Apply!