Key Account Operations Manager

Mgr Operations Key Accnt

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Monitors team productivity and assigns accounts and tasks to department personnel.

• Establishes new accounts, based upon review of POA's and completed client information sheets, etc.

• Initiates and handles new client start up processes

• Trains individuals within teams to take responsibility of new client accounts.

• Maintains customer relationships

• Reviews daily reports to eliminate potential errors

• Resolves problems, troubleshoots

• Reviews and addresses accounting discrepancies

• Manages employees including interviewing, hiring, training, evaluation, and coaching

• Ensures assigned work group members have recorded time and attendance

• Oversees on-site technologies

• Offers support to other stations as needed

• Attends industry related seminars, conferences, etc.

• Attends periodic business review meetings

• Conducts regular communications with assigned customers

• Leads and attends periodic business review meetings

• Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers

• Assists with the annual growth of the assigned accounts and securing new business

• Assists in the design of contracts including scope of work development, assumption justification, operational plan development, route development and pricing for new business

• Serves as a resource to resolve customer needs including, but not limited to, transportation, shipping, rates for additional services and contract interpretation

• Establishes and maintains goals based on Key Performance Indicators (KPI) as prescribed in the client contract

• Ensures completion of account reviews

• Records all commercial activities in CRM

What you need:

• Minimum 4 years related experience and/or training or an equivalent combination of education and training

• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint

• Ability to write reports, business correspondence, and procedure manuals

• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app

• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!

• Health, dental, and vision insurance after 30 days of employment

• 401k match

• Paid maternity and parental leave

• Access to career development, employee resource groups, and mentorship programs

• Employee discounts

• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app

• Free financial wellness programs

• Daycare discount program

• Opportunities to volunteer and give back to your community

• • more!

Join our Team!

• Visit our website atworkatGEODIS.comand chat with our virtual recruiter, Sophie, to fast-track your way to an interview.

OR

• Text DELIVER to 88300 to Apply!