Operations Manager

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off

Job Title: Operations Manager

Company: Floor Coverings International
Job Type: Full-Time
Compensation: $55,000 $65,000+ per year (Base + KPI Bonus Targets)
Schedule: Full-Time | Flexible Hours, Including Some Evenings & Weekends
Location: Nassau County, Long Island, New York

Join Our Team as an Operations Manager at Floor Coverings International!

At Floor Coverings International , were more than just a flooring companywere the #1 mobile flooring company in North America with nearly 300 locations across the U.S. and Canada. Our innovative shop-at-home model has transformed the industry, bringing top-quality flooring directly to customers doors. With over 400,000 satisfied customers and an impressive 4.8-star rating , we take pride in delivering an exceptional experience.

Now, were looking for a dedicated and detail-oriented Operations Manager to help drive the success of our new local franchise in Nassau County, Long Island, New York! In this role, you'll be the heart of our operations , ensuring everything runs smoothlyfrom scheduling and marketing to financial management and customer relations.

Why Youll Love This Role:

Full-time position (40 hours per week)
Bonus opportunities for outstanding performance
1-3 years of office experience
Company convention trips (based on owner and local structure goals)
Use of the Mobile Showroom for work appointments when available ( insurance & gas covered )

What Youll Do:

Marketing & Customer Relations

• Be the friendly face and voice of our company build strong relationships with customers and ensure they have a seamless experience.
• Efficiently schedule appointments for our Design Associates.
• Follow up on open proposals and inquiries to drive customer engagement .
• Assist in planning and executing local marketing initiatives to grow the business.
• Represent Floor Coverings International at home shows and events (some evening/weekend availability may be required).
• Keep the office organized, welcoming, and running smoothly .

Financials & Administration

• Maintain accurate financial records and update QuickBooks daily ( experience preferred, but training provided! ).
• Generate job costing reports within 24 hours of completed installations.
• Track and manage business-related expenses to ensure financial efficiency.

Project Coordination & Production

• Collaborate with the Owner weekly to review recent sales, manage customer expectations, and oversee product orders .
• Order materials and follow up on deliveries to keep projects on track.
• Schedule and coordinate job installations between customers and installers.
• Keep customers informed on project timelines, updates, and any changes .
• Ensure clear communication with installers, including confirming scope of work and compensation before each job.
• Update SalesForce daily with job progress and schedules ( training provided! ).

Growth & Development

• Attend weekly strategy meetings with the Owner.
• Work toward weekly and monthly business goals .
• Be open to learning and development opportunities to grow in your role.
• Make decisions and take action aligned with our core values and mission .

Who Were Looking For:

Strong communicator especially over the phone!
Organized & detail-oriented you thrive on keeping things running smoothly.
Multi-tasking pro balancing different priorities is your strength.
QuickBooks experience is a plus (but well train the right person!).
Self-motivated you can work independently and take initiative.

Join us in creating beautiful spaces while enjoying a dynamic and rewarding career with Floor Coverings International.

Apply today and be part of our success story!

Compensation: $55,000.00 - $64,200.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.