Onsite Supervisor I

In this role, you will report to the Onsite Manager and will work closely with the

Avantors Advanced Laboratory Services professionals of over 1,500 on- and off-site expert personnel and our customers to perform customized, mission-based lab work and research protocols that help return time back to science.

Location: Cambridge, MA

Shift: Mon Fri, 7:30 am 4 pm

Salary Range: $73K - $83K plus 5% ICP Bonus

Benefits:

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

• Time Off: Paid Time Off (PTO), and Company paid holidays,

• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,

• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,

• Recognition: Celebrate your peers and earn points to redeem on gifts and products.

What were looking for:

Education:

• High School diploma or GED is required; Associate degree or undergraduate degree in a business or science related field is preferred.

Experience :

• 4 years of experience in customer service, purchasing, and/or account management is required .

• 3+ years experience managing/supervising associates required.

Qualifications:

• Previous experience managing associates required.

• Management of Scientific services required.

• Valid drivers license and reliable transportation required.

• Knowledge of Information and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint, and basic understanding of Microsoft Access required.

• Excellent customer service skills with a professional can-do demeanor required.

• Basic purchasing knowledge required.

• Ability to self-manage, self-motivate, be multitask orientated with flexible, adaptable, and proactive thinking required.

• Strong verbal and written communication skills to interact with both customers and various departments within Avantor.

• Proficient in troubleshooting with the confidence to make sound business decisions with limited consultation with manager.

• Able to lift 50 lbs. required.

• GMP, GLP, CPR, spill containment, IATA, DOT, IMDG, Hazwoper, and/or OSHA training is desired.

How you will thrive and create an impact:

Avantors Advanced Laboratory Services professionals is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In this role you will:

• Direct and support team efforts to meet performance goals.

• Coach, mentor, and train staff to ensure professional growth and job readiness.

• Conduct performance evaluations, manage succession planning, and oversee scheduling and timecard approvals.

• Serve as the primary point of contact for research staff, customers, service providers, and internal Avantor teams.

• Act as liaison between Avantor Services, Sales, and customer stakeholders.

• Maintain compliance with Avantor and customer policies, including EHS, Bioethics, and GxP standards.

• Ensure Good Documentation Practices are followed.

• Identify and implement process improvements across internal and customer-owned workflows.

• Support lab functions and operational responsibilities.

• Oversee routine equipment maintenance and calibration (e.g., pH/conductivity meters, biosafety cabinets, RODI hoses).

• Manage solution preparation, pickup, and disposal.

• Communicate with requestors and maintain electronic solution systems.

• Review and assess new solution/raw material entries for feasibility and duplication.

• Create and maintain SOPs, SOWs, SPIs, and KPIs.

• Develop cost savings and avoidance reports.

• Monitor and report on departmental metrics and open order statuses.

• Schedule regular reviews with customer leadership to share resource availability, volumes, and process improvements.

• Provide training and development opportunities.

• Serve as backup for critical tasks to ensure continuity.

• Maintain IATA/DOT certification.

• Perform other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster .

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.