Facility Operations Manager (Project-Based Role)

Meow Wolf
Santa Fe, New Mexico
Full Time

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Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the worlds leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of:

Collaborative Creativity : We believe the act of creating together amplifies possibilities.
Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
Authentic Compassion: We are kind punks - supportive to each other and standing up for what we believe in.
Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on.

Job Description:

Job Disclosures:

Project-Based Role: This is a project-based position with an anticipated duration of 2+ years.

Location: Santa Fe, NM preferred, remote work available at Denver, CO; Las Vegas, NV; Houston, TX; Dallas, TX; New York, NY; or Los Angeles, CA.

Compensation: The salary range for this position is $78,489 to $105,960. Compensation is based on location and experience.

Deadline: The deadline for submitting applications for this position is August 20, 2025. Meow Wolf reserves the right to extend this deadline if needed.

Job Summary:

The Facility Operations Manager is a critical role responsible for ensuring the maintainability and efficiency of complex facilities that house our immersive art exhibitions. This role demands a deep understanding of how to maintain large-occupancy public buildings, preferably in immersive entertainment, museums, or performing arts. As a member of the Quality & Standards team, this role contributes to the positive experience of guests and employees alike.

Job Responsibilities:

Facility Maintainability: Ensure maintainability of all facility systems and infrastructure throughout the design process for all new exhibitions through design reviews. Serve as a representative of the future facility maintenance team, ensuring ease of maintenance and efficiency of systems.
Maintenance Program: Write a detailed maintenance program for all facility systems, equipment, and components for new exhibitions. Develop PM duty cycles, procedures, and SOPs.
Quality Assurance: Ensure quality of handover documentation from all facility partners, attend all training sessions and handover walk-throughs.
Quality Audits: Conduct annual audits at each exhibition, focusing on facility and custodial infrastructure and systems. Produce audit report with recommendations and share with stakeholders.
Interviewing, Hiring, Onboarding: Vet candidates for Facility Manager, Building Maintenance Engineers, Custodial Lead, and Custodial Team. Participate in interviews and make recommendations for hiring. Lead onboarding efforts for Facility and Custodial teams.
Support and Troubleshooting: When Exhibition Facility Managers run into hurdles, assist them with recommendations based on industry best practices, internal lessons learned, preferred vendors, and quality standards.
Operating Standards: Develop, publish, and train internal standards for operational requirements.
CMMS : Ensure naming and categorical consistency for facility asset management in Meow Wolfs chosen CMMS. Analyze facility tickets routinely to predict future failures and find efficiencies.
Replacements and Upgrades: Run projections for the needs of aging exhibitions and assist teams with planning and estimating large scale replacements or upgrades to facility systems.
Research and Development: Stay abreast of emerging technologies and industry trends, identifying opportunities to improve our facility infrastructure. Particular focus on environmental impacts and future cost impact of design choices.

Qualifications:

Education: Bachelor's degree or equivalent professional experience in Facility Management or Facility Systems Design. Proficiency in the maintenance of facility and MEP systems.
Experience: 3+ years of experience in reviewing facility systems design to ensure maintainability, efficiency, and low cost of ownership in the design process.
Design Experience : Experience working in multiple project phases; Design, Production, Installation, and Turn-Over. Experience in all phases is preferred. Familiarity with creative processes and design phases. Experience collaborating with Architects, Facility Design Managers, and MEP design partners on creative projects.
Software Proficiency: Proficiency in Revit or Navisworks to review design documentation. Expertise using Bluebeam and other Construction Management tools to track design and field delivery. Experience building and defining CMMS systems and analyzing data.
Creative Problem-Solving: Ability to approach challenges with creativity and innovation, developing unique solutions that meet the specific needs of each exhibition.
Communication Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Experience preparing detailed reports and executive level presentations.
Passion for Immersive Art: A genuine enthusiasm for the intersection of art, technology, and architecture, with a desire to contribute to the creation of groundbreaking immersive experiences.

Standards: Familiarity with international standards, permit requirements, and building codes. Experience writing and developing standards and SOPs.
Sustainability: Experience implementing sustainability best practices into operations.
Safety: OSHA 30 Certification

Work Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position will also work in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/or enclosed spaces.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 25 pounds at times.

The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule:

This is a full-time position that requires the ability to work a flexible schedule. Occasional evening and weekend work may be required as job duties demand.

Supervisor Responsibilities:

This position does require supervisory responsibility.

Travel (subject to change)

Regular travel to exhibitions and other locations to train staff and oversee upgrades
Occasional last minute travel to an exhibition location in the case of a facility emergency
Frequent and/or extended travel to project sites for new exhibitions during critical installation milestones.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION : Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.