Utilities Field Specialist Supervisor - Water Distribution

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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Department of Public Utilities is currently seeking a qualified candidate to fill the Utilities Field Specialist Supervisor position in the Water Distribution division. The selected candidates will supervise the maintenance and repair to the city water distribution system.

Duties include but are not limited to

• Supervising and directing staff including scheduling and assigning work assignments, training, monitoring work performance, maintaining time sheets and leave records, etc.; working supervisor/lead worker by performing the most advanced work of those supervised or assisting with work as needed;
• Planning, coordinating and overseeing projects, services, and procurement of human and material resources; training staff in job safety procedures and ensuring procedures are followed; transporting crew members to job sites; monitoring and providing oversight to ensure effectiveness, efficiency, safety, and compliance with standards; scheduling events and other work-related activities;
• Providing customer service to general public, visitors, and internal/external clients; responding to telephonic, email, and in-person inquiries or complaints; providing other customer service support such as: assisting customers with obtaining information or access to resources and vendors; investigating and resolving complaints, etc.; performing routine administrative duties including preparing reports;
• Assessing, coordinating, planning, and performing inspections/repairs such as structure/property inspections; inspecting equipment/vehicles for deterioration, damage, and malfunctions; inspecting lines and pipes, etc.; identifying critical issues and determining appropriate steps to resolve them;
• Managing the daily operations, directing work flow and developing scheduling for construction-related maintenance and repair projects;
• Maintaining and approving crew member's timesheets and leave records;
• Maintaining work orders and records on work performed on a regular basis;
• Procuring necessary materials, supplies and equipment and managing inventory for assigned work area of responsibility;
• Preparing and submitting routine and special reports to supervisor;
• Reading and interpreting GIS maps, blue prints and various other plans or mapping systems;
• Creating as built drawings and updates to GIS mapping system, as needed;
• Interfacing and communicating with service providers, contractors, vendors, citizens and the general public regarding issues involving the assigned areas of responsibility;
• Investigating and resolving citizen complaints and concerns;
• Maintaining required staff personnel records;
• Monitoring and maintaining hazardous waste data;
• Attending seminars, staff meetings, safety meetings and applicable trade shows;
• Performing special projects as required by management.

This position is considered essential personnel and is subject to work on-call, weekend and holiday hours as scheduled and during natural disasters and emergencies.