Field Supervisor

Join SOLID Surface Care where you can become a Craftsman!

Position: Floor Technician

Location: City, State

Job Type: Full-Time

About SOLID Surface Care, Inc.

Established in 1996, SOLID Surface Care is a pioneer in facility care, standing as the largest self-performing facility care company in the US. We're recognized for our innovative cleaning methods, disinfection expertise, and exceptional specialty surface care. Our commitment to sustainability, environmental responsibility, and extending surface life makes us industry leaders. At SOLID, we prioritize our team's growth, offering numerous opportunities for professional development and advancement.

Why SOLID?

• Environmentally-Conscious: We're passionate about green methodologies.
• Career Growth: Offering challenging roles and clear advancement pathways.
• Employee Well-being: Competitive benefits (health, dental, vision, life insurance, 401k, paid holidays & paid time off), flexible schedules, and an open-door culture.
• Learning & Development: Regular training opportunities to hone your skills.

What Will You Do?

As our Field Supervisor Technician, you will be instrumental in delivering top-notch maintenance cleaning services, working on some of the most prestigious commercial facilities in the nation. Here's a glimpse into your daily responsibilities:

• Master the art of cleaning and restoring various surfaces: carpet, upholstery, stone, metal, tile, grout, vinyl, wood, concrete, and more.
• Collaborate with the Shift and Crew Leaders, utilizing SOLID's state-of-the-art equipment and methods.
• Ensure all equipment, vehicles, and workspaces are tidy and well-maintained.
• Comply with all safety guidelines and equipment operating procedures.
• Be open to travel, both for client jobs and training events.

Who Are We Looking For?

Candidates who have:

• A penchant for detail, with a craftsman's touch.
• A cooperative spirit and excellent communication skills.
• The grit to work under pressure and meet set goals.
• Strong ethical standards, showcasing high integrity.
• Multi-tasking abilities, coupled with deadline-driven work ethics.

• Execute weekly and monthly operations plans aligned with scope of work (SOW), contractual obligations, and emergency response needs.
  
• Supervise, coach, and train field employees to ensure consistent knowledge, execution, and adherence to SOLID methods.
  
• Travel to job sites to manage logistics, prepare sites for efficiency, and oversee complex projects.
  
• Conduct pre- and post-service walk-throughs to verify quality standards, capture detailed site observations, and document findings in ERP systems.
  
• Perform nightly job inspections, ensuring safety and compliance with OSHA and company standards.
  
• Maintain accurate inventory levels, ensuring a 30-day product supply and adequate spare parts to minimize downtime.
  
• Handle customer interactions, addressing complaints, resolving conflicts, and ensuring client satisfaction.
  
• Document nightly closeout reports including employee hours, materials used, and site-specific details.
  
• Participate in SOP process meetings to evaluate service levels, performance, and schedule adherence.
  
• Assist HR in interviewing and selecting talent; provide weekly coaching and performance feedback for technicians.
  
• Oversee warehouse organization, inventory accuracy, and proper labeling and handling of chemicals onsite and in-office.
  
• Lead by example, motivating and inspiring field technicians through strong leadership and accountability.
  

• Minimum 2 years of managerial experience, preferably in field operations, maintenance, or cleaning services.
  
• Strong background in operations scheduling and field workforce management.
  
• Proven ability to research, analyze, and troubleshoot across multiple systems and tools.
  
• Flexible and adaptable, able to manage multiple priorities in a fast-paced environment.
  
• Excellent communication skills (verbal and written) across all organizational levels; bilingual proficiency is a plus.
  
• Proficient in Microsoft Office Suite and Outlook.
  
• Strong interpersonal and leadership skills, with the ability to coach, develop, and motivate diverse teams.
  
• Knowledge of safety standards, regulatory compliance, and OSHA requirements.
  
• English language proficiency in reading, writing, and speaking.