HVAC Engineering Operations Manager

Make your mark at the world's largest HVAC company

Daikin Applied is seeking an HVAC Engineering Operations Manager in our Jersey City office! The Engineering Operations Manager is responsible for managing sales related processes within the direct sales office (DSO). This position will lead their team in overseeing the day-to-day operations, execution of equipment, controls, parts, and services sold by the DSO, as well as work closely with the DSO's sales leaders in coordinating the project management, order fulfillment functions and financial reporting. The District Equipment Operations Manager will manage the operations team of Estimators, Project Engineers, Sales Coordinators, and Office Administrators. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Hybrid in Jersey City, NJ

What you will do:

Develop, implement, communicate, enforce, and evaluate policies and procedures related to presales and post-sales order fulfillment

Manage relationships with vendors, service providers and landlord, ensuring that all items are invoiced and paid on time

Communicate customer issues within the operations team and devise ways of improving the customer experience, including resolving problems and complaints

Ensure all business units within the DSO (equipment, service, parts, and controls) have consistency and linked processes for operational excellence

Identify and resolve operational problems to ensure minimum costs and prevent operational delays through continuous improvement

Measure, analyze, and present monthly/annual revenue and gross margin forecasts

Prepare year-to-date updates on performance, booking and shipments, commission statements, and backlog summaries

Work with department managers to provide monthly reports regarding business units (forecast variances, intercompany sales, open orders)

Support the General Manager to increase operational efficiencies across business units by analyzing trends and forecasts

Analyze operational expenses against forecast & explain variances. Monitor profitability erosion and identify areas of focus/improvement

Support collections efforts and assist with follow up

Work with the General Manager and department managers to prepare an annual budget

Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practice

Respond to vendor inquiries, reconcile vendor statements, and research/correct discrepancies

Coordinate marketing activities and staff activities, including planning and execution of company and customer events

Support service operations team as needed

Manage a team of 10-12 including individual contributors team leaders with direct reports and in the project engineering, sales coordination, and estimation areas of the sales offices

Responsible for the overall direction, coordination, and evaluation of these functions

Ensure supervisory responsibilities are in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems

What's in it for you:

Opportunity to work for a leading innovator in HVAC and make a difference in environmental initiatives to create a more sustainable world for all

Ability to create better outcomes for our customers, so we all can breathe easier

Potential to make an impact and shape your career with a company that is passionate about growth and development

Endless opportunities to make an impact in a people-centered, growing company

Competitive salary and benefits

Minimum Qualifications:

Bachelor's degree in engineering or similar field

6 - 8+ years relevant work experience

4+ years people leadership experience

Strong written and communication skills

Ability to communicate effectively with internal and external partners, vendors, etc.

Critical thinking and problem-solving ability

Strong knowledge of Microsoft Office suite

Experience with accounting and inventory software, order processing systems, project management software and contact management systems

Preferred Qualifications:

CEM certification

Work visa sponsorship is not available for this position.

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements

Multiple Medical insurance plan options + Dental and Vision insurance

401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions

Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage

Short term and long term disability

120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays

40 hours paid sick time

Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $120,000 - $165,000 in New Jersey. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location. Additionally, this position is eligible for a sales incentive plan.

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