Network Support Team Supervisor

Atlantic Casualty Insurance Company (ACIC) is a recognized Excess and Surplus Lines carrier and proud affiliate of the Auto-Owners Insurance Group since 2016. With authority in all 50 states and Washington, D.C., ACIC provides innovative insurance solutions while maintaining a strong financial foundation, reflected in our A.M. Best rating of A+ (Superior).

Our strength comes from our people. For six consecutive years, we've been certified a Great Place to Work and consistently ranked among Fortune’s “100 Best Small and Medium Workplaces”. At ACIC, we foster a culture where everyone belongs. We’re a team—supporting one another through leadership development, mentorship programs, career certifications, and comprehensive benefits.

Our benefits include:

• Health, Dental & Vision plans (HSA & PPO options)
• 401(k) with company match + financial advisor access
• Tuition reimbursement & student loan assistance
• Paid parental leave
• Counseling and mental wellness support
• Flexible work and in-office schedules

Whether you're just starting your career or looking to grow it, Atlantic Casualty is where talent thrives, and teamwork drives success.

Please visit our Careers Page for more information on the benefits and programs you will enjoy by joining the team at Atlantic Casualty Insurance Company.

www.atlanticcasualty.net/about-acic/our-careers/

SUMMARY:

The Network Support Team Supervisor will oversee the operations of the Network Support Team, who are responsible for proactively administering and supporting end users, computer software and hardware, data networks, servers, and all supporting infrastructure in order to provide a fast, secure and reliable network for all applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties cover what are generally believed to be the principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

• Manage workflow of direct reports, manage team tasks, projects and schedules.
• Mentor, train, hire, set goals and evaluate direct reports.
• Working with the IT Infrastructure Manager, develop and implement short- and long-term strategic plans to ensure client-side hardware and software meets existing and future requirements.
• Plan and coordinate installation and maintenance of client-side hardware and software across the organizations’ network.
• Build and maintain relationships to establish partnerships and leverage expertise with employees, vendors or contractors.
• Represent the Network Support Team providing status updates to management.
• Guide the Network Support team in applying proper administrative methods and a “Best Practices” mindset relating to the Help Desk, ticket resolution, training and documentation.
• Design, develop and implement user training plans.
• Performs other duties as assigned.

REQUIRED EDUCATION/EXPERIENCE:

• BS in computer related field or equivalent work experience.
• 5+ years hands-on experience in computer and network systems installation, maintenance and troubleshooting.
• Experience supporting and managing technologies including helpdesk ticket systems.

REQUIRED SKILLS:

• Highly motivated and energetic attitude and desire to lead, mentor and learn.
• Strong interpersonal written and verbal skills to effectively collaborate with management, staff and peers.
• Provide and encourage excellent customer service. Demonstrate ongoing service improvement.

MENTAL REQUIREMENTS:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in written or diagram form. Reasoning; dealing with problems involving a few variables in standard situations.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle controls and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds, sometimes as much as 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Works primarily indoors. Normal office environment Non-standard hours based on project and system support needs.

TRAVEL: 10%