Telephony/IVR Assessment Architect

Hi,

Hope you're doing well!!

Please find the requirement below. If you find yourself comfortable with the requirement please reply back with your updated resume or call me back at

Position: Telephony/IVR Assessment Architect

Location: 100% Remote

Duration: 6+ Months

Client won't be able to sponsor any visa

Need 1 Perm manager reference

Must Haves

• In-depth experience with telephony systems such as Spice, Nice, and CX1
• Expertise in IVR architecture, including routing logic and customer flow design
• Ability to assess, document, and recommend improvements in IVR setups
• Experience identifying gaps in telephony platform capabilities

• Familiarity with CX1 advanced features and integrations
• Experience with CRM platforms and telephony integration points
• Past work in large contact center environments

Day-to-Day

• Perform deep-dive assessments of current telephony and IVR systems
• Document existing IVR architecture, flows, and decision logic
• Identify and present recommendations for platform or configuration improvements
• Evaluate usage of CX1 features, including IVR routing and CRM integrations
• Collaborate with engineering and operations to define roadmap changes

Thanks & Regards:

Amar Pratap

Senior Technical Recruiter
VISION INFOTECH INC
Phone: ext 531
Direct:
Email:
368 Main Street, st #3, Melrose MA 02176

E-Verified Company