Dispatcher

Keeping Our Mallick Team Organized and Moving - Become a Dispatcher for Mallick Plumbing & Heating!

We're looking for a motivated and organized Residential Dispatcher to join our Mallick Plumbing & Heating Team. In this role, you'll be the central connection point between our customers and technicians, helping us deliver reliable, timely service every day. If you're someone who takes pride in keeping operations running smoothly and supporting a strong team, we'd love to have a conversation! 

Why Join Us:

• Community-Oriented: We prioritize building strong relationships within our industry and with our community members.
• Team Impact: Every team member plays a crucial role in our success. We are One Team One Mallick!
• Longevity: With over 30 years in business, our success is attributed to the dedication and commitment of our team members.
• Growth Opportunities: Be part of a growing business and a team that loves what they do. We will challenge you to become the best version of yourself!

What You'll Bring:

• Client Communication: Foster positive relationships with clients to enhance loyalty and generate repeat business.
• Project Coordination: Ensure smooth project execution by coordinating with Residential Technicians, Field Supervisors, and Customer Service Representatives.
• Team Collaboration: Work cooperatively with team members to prioritize service calls based on urgency and customer needs.
• Effective Communication: Maintain regular contact with technicians to monitor job progress and offer support as needed.
• Customer Satisfaction: Prioritize customer satisfaction to build long-lasting client relationships.

Required Skills:

• Exceptional organizational and time management skills
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to work independently and as part of a team
• Conflict resolution skills
• Operational awareness

Nice to Have Skills:

• Basic plumbing knowledge
• Experience with Service Titan

Company Information:

Mallick Plumbing & Heating is committed to building lasting solutions and relationships throughout Maryland, Northern Virginia, and Washington, DC. Our vision is to be the premier commercial mechanical and plumbing contractor for high-performance clients.

Salary and Benefits:

Minimum Salary: $50,000.00

Maximum Salary: $60,000.00

Benefits: Health Insurance, Life Insurance, Dental Insurance, Vision Insurance, 401(k), Holiday Pay, Paid Time Off, Bonus Opportunities, Training and Advancement Opportunities & Much More!

DEI Statement:

Mallick Plumbing & Heating is dedicated to fostering a diverse, equitable, and inclusive workplace where all employees feel valued and respected.

EEO Statement:

Mallick Plumbing & Heating is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.