Project Manager

Only qualified Project Manager candidates located in the Quincy, MA area to be considered due to the position requiring an onsite presence***

Required Skills:
Eight (8) plus years of professional experience in digital product and service design, including three (3) plus years of experience as an XDR practitioner and/or team lead in complex government environments or analogous organizations
Five (5) plus years of experience as an XDR team lead in digital product development and service design environments
Proven track record of growing and leading high-performing XDR teams
Enthusiastic about solving problems facing public-sector human services agencies and promoting access to services using modern technology, design, and research practices
Deep understanding of all facets of people-centered design with outstanding hands-on expertise in 2 or more essential XDR skills, e.g., service design and interaction design
Extremely strong systems-thinking skills
Strong expertise in and commitment to accessible, inclusive, and equitable design
Outstanding coaching and mentorship skills
Outstanding communication, storytelling, facilitation, consulting, and organizational change skills

Job Duties and Responsibilities:
Scope, plan, and lead experience research and design work to support the design and delivery of digitally enabled end-to-end government services within a complex cross-functional environment
Collaborate with project, business, and technical leaders, cross-functional teams, service providers, partner vendors, and constituents to provide strategic guidance and support for the Integrated Eligibility and Enrollment Common Portal initiative
Identify and prioritize opportunities and formulate and execute strategies to improve constituent experiences and outcomes
Collaborate with diverse stakeholders to facilitate shared understanding on constituent experience goals, strategies, and decisions
Plan and conduct iterative, inclusive experience research to evaluate interactions and inform the development of the Common Portal initiative
Participate in the creation and refinement of useful experience research and design artifacts, e.g. experience models, journey maps, service design blueprints, prototypes, wireframes, etc
Champion a practical people-centered approach to serving diverse constituents served by EHS agencies
Facilitate experience reviews
Participate in planning and conducting experience design workshops and enablement experiences for client
Coach and teach others about people-centered experience design and XDR
Create and execute a plan to grow the EOHHS XDR team and its capabilities over time, including hiring new team members
Collaborate with partner vendors, Commonwealths Experience Design and Research community of practice, the Constituent Experience Center of Excellence, and the Mass Digital XDR team

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.**