project manager with XDR - (Experience Design and Research) - Local to MA

project manager with XDR - (Experience Design and Research) - Local to MA

Project manager with (

XDR

Experience Design and Research)

Quincy, MA- Hybrid role

6-12 months

Scope, plan, and lead experience research and design work to support the design and delivery of digitally enabled end-to-end government services within a complex cross-functional environment

Collaborate with project, business, and technical leaders, cross-functional teams, service providers, partner vendors, and constituents to provide strategic guidance and support for the Integrated Eligibility and Enrollment Common Portal initiative

Identify and prioritize opportunities and formulate and execute strategies to improve constituent experiences and outcomes

Collaborate with diverse stakeholders to facilitate shared understanding on constituent experience goals, strategies, and decisions

Plan and conduct iterative, inclusive experience research to evaluate interactions and inform the development of the Common Portal initiative

Participate in the creation and refinement of useful experience research and design artifacts, e.g. experience models, journey maps, service design blueprints, prototypes, wireframes, etc.

Champion a practical people-centered approach to serving diverse constituents served by EHS agencies

Facilitate experience reviews

Participate in planning and conducting experience design workshops and enablement experiences for EOHHS

Coach and teach others about people-centered experience design and XDR

Create and execute a plan to grow the EOHHS XDR team and its capabilities over time, including hiring new team members

Collaborate with partner vendors, Commonwealth s Experience Design and Research community of practice, the Constituent Experience Center of Excellence, and the Mass Digital XDR team

Experience, Skills, and Abilities

:

Eight (8) plus years of professional experience in digital product and service design, including Three (3) plus years of experience as an XDR practitioner and/or team lead in complex government environments or analogous orgs

Five (5) plus years of experience as an XDR team lead in digital product development and service design environments

Proven track record of growing and leading high performing XDR teams

Enthusiastic about solving problems facing public-sector human services agencies and promoting access to services using modern technology, design, and research practices

Deep understanding of all facets of people centered design with outstanding hands-on expertise in 2 or more essential XDR skills, e.g., service design and interaction design

Extremely strong systems-thinking skills

Strong expertise in and commitment to accessible, inclusive, and equitable design

Outstanding coaching and mentorship skills

Outstanding communication, storytelling, facilitation, consulting, and organizational change skills

Sateesh

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Dice Id:

techmi

Position Id:

8678079