Work at Glass Doctor! Customer Sales and Project Coordinator

Primary Function: Are you a natural at building relationships and closing deals? As the Customer Sales and Project Coordinator, youll play a vital role in driving both B2B and B2C sales by connecting clients with high-quality glass solutions tailored to their unique needs from emergency repairs to fully custom projects.

Youll be the first point of contact for homeowners, contractors, property managers, and business owners, helping them navigate everything from broken glass to one-of-a-kind custom installations including frameless showers, glass railings, storefronts, and more. Whether its a high-volume commercial account or a custom residential design, your goal is to understand client needs, present value-driven solutions, and guide them through a seamless experience from consultation to project completion.

This is a sales-focused, relationship-driven role where your ability to listen, recommend, and follow through will lead to increased customer satisfaction and revenue growth. Youll coordinate with internal teams to ensure smooth project execution and will be empowered with training, tools, and expert knowledge to help you succeed.

If you're proactive, persuasive, and thrive in a fast-moving environment, this is your opportunity to help clients bring their glass projects to life and make a real impact on our business.

Well equip you with the tools, product knowledge, and training you need to shine. If youre a natural communicator, organized, and thrive in a results-oriented environment, this is your opportunity to grow in a role where sales meets service.

Specific Duties:

Providing quotes and asking for the sale
Be the first point of contact for customers and prospective customers to address their need and schedule them for service
Provide accurate quotes and recommendations to drive sales and meet/exceed targets.
Create accurate and complete work orders
Follow up on outstanding quotes to earn their business
Provide professional service and solutions to customers
Communicate internally about customer opportunities and challenges
Qualifications:

Proven experience in sales, customer service, or account management (B2B and/or B2C preferred)
Strong ability to identify customer needs, offer tailored solutions, and close sales
Excellent verbal and written communication skills you're confident, clear, and persuasive
Experience managing the full sales cycle from first contact to follow-up and project coordination
Comfortable working in a target-driven environment and meeting or exceeding sales goals
Strong organizational and multitasking skills able to manage multiple projects and deadlines
Tech-savvy with the ability to learn and use CRM systems, quoting tools, and scheduling platforms
Professional, reliable, and able to build lasting client relationships
Previous experience in construction, glazing, home improvement, or a related field is an asset but not required
A willingness to learn and grow we provide training on products and services
Ability to lift - offloading of glass products is sometimes required
Our Values: Respect. Relationships. Growth.

At Glass Doctor, we believe our work goes beyond glass it's about people. Were proud to provide expert glass repair and custom installation services, but what truly sets us apart is how we treat others, from our customers to our team members.

We lead with respect, building genuine relationships and creating space for growth both professionally and personally. Whether you're a customer in need or a technician in the field, you can expect to be treated with the same care, integrity, and professionalism.

We foster a culture where your contributions matter, your voice is heard, and your potential is supported. Because at Glass Doctor, who you are matters just as much as what you do and thats part of everything we do.

Pay Band: Base salary of $38,000 plus performance-based commission. Our current Customer Sales and Project Coordinators earn an average annual income of $90,000+ based on sales performance.

Job Type: Full-time

Pay: $38,000.00-$52,000.00 per year