Sales and Operations Manager

The Sales and Operations Manager plays a central role in driving store sales, delivering an excellent customer experience, and ensuring smooth coordination of installation projects. This position is ideal for someone who thrives in a hands-on, small-business environment and is ready to take ownership of results.

Key Responsibilities

Sales and Customer Engagement

- Greet walk-in customers and guide them through product selection

- Create quotes, process orders, and close retail and contractor sales

- Recommend solutions based on needs, space, and budget

- Track sales performance and product margins

Operations and Project Coordination

- Schedule installations with subcontractors

- Order materials, track deliveries, and manage inventory

- Maintain showroom appearance and product displays

- Ensure timely communication with customers throughout the project lifecycle

Vendor and Contractor Management

- Communicate with flooring distributors and manufacturers

- Coordinate independent contractors for installations and site measurements

- Ensure subcontractors follow job timelines and quality standards

Business Support

- Assist with invoicing, returns, and supplier follow-ups

- Support basic marketing efforts (e.g., promotions, showroom events)

- Help streamline workflows and identify areas for operational improvement

Qualifications

- Retail or construction sales experience preferred

- Comfortable managing customer relationships and project timelines

- Strong organizational and communication skills

- Proficiency with email, spreadsheets, and point-of-sale systems

- Flooring or home improvement background a plus (training available)

What We Offer

- Competitive base salary + bonus based on store performance

- Paid time off and flexible work schedule

- Opportunity for professional growth and leadership

- Supportive work environment in a locally owned business

To Apply:

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