ServiceNow Architect / Lead - Fulltime - Chandler, AZ

Location : Chandler, AZ (Hybrid 3 days Onsite/Week) Type : Full-time | Permanent

We are seeking a highly skilled ServiceNow Architect/Lead to join our growing IT Service Management team. This role offers the opportunity to lead enterprise-grade ServiceNow implementations, design platform strategy, and work on complex integrations with cloud platforms and enterprise systems.

• Design and architect scalable ServiceNow solutions across ITSM, ITOM, HRSD, ITBM, and CMDB

• Lead the alignment of platform architecture with the Common Services Data Model (CSDM)

• Drive end-to-end ServiceNow integration with AWS, Azure, Salesforce, and other platforms

• Develop and enforce best practices for performance, scalability, and governance

• Guide cross-functional teams, mentor developers, and ensure architectural consistency

• Collaborate with stakeholders to map ITIL processes (Incident, Problem, Change, Configuration) into platform capabilities

• Manage CI/CD pipelines , version control, update sets, and deployment governance

• Utilize tools like Flow Designer, Virtual Agent, Predictive Intelligence for smart workflows

• 5+ years of hands-on ServiceNow experience

• Minimum 3 years in a lead or architect role

• Strong knowledge in ITSM, ITOM, ITBM, HRSD , and CMDB

• Expertise in ServiceNow scripting (JavaScript, Glide, Business Rules, etc.)

• Experience with REST, SOAP, OAuth2, JWT , and MID Server integrations

• Solid understanding of CSDM and ServiceNow best practices

• Familiar with cloud platforms: AWS, Azure , etc.

• Experience with DevOps tools and CI/CD for ServiceNow deployments

• Strong communication and leadership abilities