ServiceNow Architect/Lead - Chandler, AZ (Onsite) - Fulltime Role

ServiceNow Architect/Lead Location: Chandler, AZ (Onsite) - Fulltime Role Must-Have Skills: Hands-on experience with one or more ServiceNow modules: ITOM, ITSM, HRSD, HAM, SAM, CSM, CRM Integration experience with cloud platforms (AWS, Azure, etc.) Expertise in automation tools and frameworks Familiarity with DevOps and CI/CD practices for ServiceNow Strong scripting and configuration experience in ServiceNow Nice-to-Have Skills: Experience working in healthcare or SLED (State, Local, and Education) environments Job Description: We are seeking a Senior ServiceNow Architect to lead enterprise-level ServiceNow implementations and optimizations. You will be responsible for architecture, integration, customization, and strategic planning for multiple ServiceNow modules. This is a key leadership role requiring deep platform knowledge and strong collaboration with both business and technical stakeholders. Architecture & Implementation : Design and implement scalable, end-to-end ServiceNow solutions including ITSM, ITOM, ITBM, HRSD, and more Customization & Optimization : Lead configurations, workflows, and platform performance tuning Integration : Architect and develop integrations with third-party systems (LDAP, AD, SAP, APIs, cloud platforms) Governance : Establish standards for data, access, and system integrity across environments Team Leadership : Mentor development teams and ensure adherence to best practices Client Engagement : Act as a trusted advisor for clients, delivering architectural insights and automation strategies Documentation & Upgrades : Produce technical documentation and manage ServiceNow upgrades/patches Required Qualifications: Experience : 5+ years of ServiceNow implementation experience, 3+ years in an architect/lead role Platform Skills : Advanced ServiceNow architecture and development Deep understanding of CSDM, CMDB, and platform governance Expertise in scripting (JavaScript, Glide API, Business Rules) Strong integration skills (REST, SOAP, OAuth2, MID Server) Certifications : ServiceNow Certified System Administrator (CSA) - required Certified Application Developer (CAD) or Technical Architect (CTA) - preferred ITIL & PM : Strong ITIL knowledge and experience with agile methodologies Soft Skills : Strong leadership, documentation, and communication skills