CCaaS (CCAI) Architect - Remote

As a Google CCAI Architect you be responsible for providing technical solutions to meet the various needs of our clients. You will be a valued member of the team and work collaboratively with management, team members and client.

We believe hybrid work/remote work is the way forward as we strive to provide flexibility wherever possible. Based on this roles business requirements, this is a hybrid position requiring 3-4 days a week in the client or Cognizant office. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project youre engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Location: Remote

Role & Responsibilities:

• You will serve as a lead to the Google delivery practice and work as part of a team of professionals that play a key role in implementing solutions and delivering results

• You will enjoy involvement in the full-life cycle of an implementation project, while interacting closely with the client to meet specific needs throughout the process

• Lead voice and digital AI Self-Service solutions for large, multi-location contact centers

• Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects

• Collaborate with project team members to provide input to conversation design specifications

• Integrate to backend systems using web services, databases, and reporting

• Perform Unit Testing of developed code

• Assist with System and Functional Testing

Required Skills:

• 15+ years of relevant work experience

• Design, develop and implement AI self-service applications with Google CCAI

• Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design

Applications will be accepted until 09/16/2025 .

The annual salary for this position is between $116,000 $183,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizants discretionary annual incentive program, based on performance and subject to the terms of Cognizants applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.