Architect Digital Commerce

About AkzoNobel

Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.

For more information please visit www.akzonobel.com

2024 Akzo Nobel N.V. All rights reserved.

Job Purpose:

The Digital Commerce Architect will play a crucial role in steering the technical solution for the end-to-end sales process via all digital distribution channels and cover all stages of commercial activities, e.g. customer engagement, leads & prospect, sales conversion, ordering, customer relationship & retention.

Key Responsibilities:

• The primary responsibility is to develop robust long-term roadmap that will contribute to the company objectives and have them aligned with digital stakeholders.
• Define, design and evolve the overall architecture of solutions in the Digital Commerce domain. This encompasses determining the required technology stack and infrastructure, while ensuring alignment with AkzoNobel's overarching goals and strategies.
• Stay connected to projects from start up all the way to completion and guarantee that the systems, solutions, and large-scale changes implemented in Delivery and Operations meet both business and IT requirements.
• Innovation is another key responsibility of the digital commerce architect who shall stay up to date on emerging technologies and propose, validate, present new ideas with clear potential benefits and feasibility.

Job Requirements:

To excel as a Digital Commerce Architect within our Digital domain, you must possess strong leadership, communication skills, in-depth knowledge and experience of technology solutions in different sales channels along the customer journey from market to order, order to cash, and post purchase, and a profound understanding of business process of marketing & sales, customer Relationship & Service. This role requires also a visionary of emerging technologies and the application of them to improve business performance and operational efficiency.

Technical Requirements:

• Expertise in Technologies: Demonstrated knowledge and experience with ability to design and implement effective solution for E-commerce, SFA, CRM, Leads Management, Loyalty Management, Store operation.
• Data and Integration: Solid foundation in data architecture for customer and sales relevant data in end-to-end integrated systems. Experience with CDP is highly beneficial.
• Emerging trends and technologies: Good understanding of AI, machine learning, chatbots, communication platforms, capable of leveraging these technologies and tools to enhance customer experience.
• Architecture experience: In-depth understanding of enterprise architecture framework with at least 5 years of working experience in an architect position.
• Vision and Innovation: Ability to conduct research and validation of new initiatives aligning with the digital strategy of the organization, proficiency in conceptualize and articulate future state architecture.

Capability Requirements:

• Strategic Thinking and Adaptability: Think with strategic vision on the long term and holistic view so to align technology with business objectives in the commercial areas that will accommodate now and future.
• Problem-Solving and Critical Thinking: Exceptional analytical and structured problem-solving skills to deal with uncertainties, manage complex challenges with innovative solutions.
• Communication and Influence: Outstanding communication skills for effective collaboration with stakeholders, drive breakthrough and influence decision-making processes.
• Advocacy for Architecture Governance: Leadership in architecture governance, promoting adherence to best practices and standards in digital commerce.
• Multi-tasking: Ability to handle conflicting priorities and effectively work on multiple projects, requests, challenges simultaneously.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.