ServiceNow Architect

ServiceNow Architect

Greetings from ITC Infotech!

Role - ServiceNow Architect

Location - Bethesda, MD

Start Date: Immediate

Position Type: Full Time + Benefits (medical, 401K, PTO etc)

Role Summary:

We are seeking a highly experienced

ServiceNow CMDB & Service Mapping Architect

to lead enterprise-wide Configuration Management and Service Mapping initiatives.

Job Description:

Key Responsibilities:

Define and own the

CMDB and Service Mapping strategy

, architecture, and roadmap across multiple business units and platforms.

Lead

end-to-end Service Mapping engagements

from discovery and dependency mapping to certification and operational handover.

Serve as the

technical lead and design authority

, reviewing solutions from developers and integration teams to ensure alignment with architectural standards.

Establish

data governance models

, relationship mapping standards, and lifecycle management processes for CIs.

Conduct

CMDB maturity assessments

, recommend improvements, and enable CMDB health dashboards and KPIs.

Work with stakeholders in

ITSM, ITOM, SecOps, and App teams

to drive adoption and ensure data completeness.

Lead

integration design

for third-party systems

Develop and maintain

accelerators, frameworks, and templates

for quicker rollout across projects.

Mentor junior developers and lead technical workshops.

Skills & Qualifications:

ServiceNow Certified Implementation Specialist CMDB and Discovery (Mandatory)

ServiceNow Certified Application Developer (Preferred)

12+ years in IT, 4+ years focused on ServiceNow CMDB & Service Mapping

Hands-on experience with

Pattern Designer

,

MID Server architecture

,

Horizontal & Top-Down Discovery

Deep understanding of

ITIL

,

Configuration Management

, and

Service Management

Strong communication, stakeholder engagement, and documentation skills

Nice to Have:

Experience working with

large enterprise CMDBs

(100K+ CIs)

Prior experience with cloud-native infrastructure discovery (AWS, Azure, Google Cloud Platform)

Familiarity with

Kubernetes and container-based discovery

Exposure to

ServiceNow AIOps, HAM/SAM, or SecOps

Education Qualification:

Bachelor s degree in computer science, Information Technology, or a related field (or equivalent experience).

About US:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specic alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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Dice Id:

10117916

Position Id:

8660147