ServiceNow Architect -Local to Bethesda, MD

ServiceNow Architect -Local to Bethesda, MD

Role Summary:

We are seeking a highly experienced ServiceNow CMDB & Service Mapping Architect to lead enterprise-wide Configuration Management and Service Mapping initiatives.

Job Description:

Key Responsibilities:

Define and own the CMDB and Service Mapping strategy, architecture, and roadmap across multiple business units and platforms.

Lead end-to-end Service Mapping engagements from discovery and dependency mapping to certification and operational handover.

Serve as the technical lead and design authority, reviewing solutions from developers and integration teams to ensure alignment with architectural standards.

Establish data governance models, relationship mapping standards, and lifecycle management processes for CIs.

Conduct CMDB maturity assessments, recommend improvements, and enable CMDB health dashboards and KPIs.

Work with stakeholders in ITSM, ITOM, SecOps, and App teams to drive adoption and ensure data completeness.

Lead integration design for third-party systems

Develop and maintain accelerators, frameworks, and templates for quicker rollout across projects.

Mentor junior developers and lead technical workshops.

Skills & Qualifications:

ServiceNow Certified Implementation Specialist CMDB and Discovery (Mandatory)

ServiceNow Certified Application Developer (Preferred)

14+ years in IT, 5+ years focused on ServiceNow CMDB & Service Mapping

Hands-on experience with Pattern Designer, MID Server architecture, Horizontal & Top-Down Discovery

Deep understanding of ITIL, Configuration Management, and Service Management

Strong communication, stakeholder engagement, and documentation skills

Nice to Have:

Experience working with large enterprise CMDBs (100K+ CIs)

Prior experience with cloud-native infrastructure discovery (AWS, Azure, Google Cloud Platform)

Familiarity with Kubernetes and container-based discovery

Exposure to ServiceNow AIOps, HAM/SAM, or SecOps

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Dice Id:

10119106

Position Id:

8659926