ServiceNow Architect - CMDB & Service Mapping

ServiceNow Architect - CMDB & Service Mapping

Title: ServiceNow Architect

Location: Bethesda, MD (Hybrid role)

3 days Hybrid/week

Duration: 6 Months to 1 Year

Exp: 12+ years

Role Summary:

We are seeking a highly experienced

ServiceNow CMDB & Service Mapping Architect

to lead enterprise-wide Configuration Management and Service Mapping initiatives.

Job Description:

Key Responsibilities:

Define and own the

CMDB and Service Mapping strategy

, architecture, and roadmap across multiple business units and platforms.

Lead

end-to-end Service Mapping engagements

from discovery and dependency mapping to certification and operational handover.

Serve as the

technical lead and design authority

, reviewing solutions from developers and integration teams to ensure alignment with architectural standards.

Establish

data governance models

, relationship mapping standards, and lifecycle management processes for CIs.

Conduct

CMDB maturity assessments

, recommend improvements, and enable CMDB health dashboards and KPIs.

Work with stakeholders in

ITSM, ITOM, SecOps, and App teams

to drive adoption and ensure data completeness.

Lead

integration design

for third-party systems

Develop and maintain

accelerators, frameworks, and templates

for quicker rollout across projects.

Mentor junior developers and lead technical workshops.

Skills & Qualifications:

ServiceNow Certified Implementation Specialist CMDB and Discovery (Mandatory)

ServiceNow Certified Application Developer (Preferred)

12+ years in IT, 4+ years focused on ServiceNow CMDB & Service Mapping

Hands-on experience with

Pattern Designer

,

MID Server architecture

,

Horizontal & Top-Down Discovery

Deep understanding of

ITIL

,

Configuration Management

, and

Service Management.

Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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Dice Id:

91166542

Position Id:

8660833