Auto Branch Supervisor- Humble

Harris County (TX)
Humble, Texas
Full Time

Email Address

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Position Description

Job Summary:

Harris County Tax Assessor-Collector's Office is seeking a dedicated, detail-oriented, and customer-focused Auto Branch Supervisor to join our team. The Auto Branch Supervisor assists the branch manager for all aspects of window operations for the assigned branch.

About the Tax Assessor-Collector

The Harris County Tax Assessor-Collector's Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks, including:

Property Tax Collection: Assess and collect property taxes for all eligible commercial and residential property owners and entities. Calculate property taxes based on appraised values and ensure collection and distribution to the appropriate entities.
Motor Vehicle Services: Manage commercial and residential vehicle registration, issue license plates, and handle vehicle title transfers, including the collection of associated fees.
Voter Registration: Oversee voter registration within the county, issue voter registration certificates, and maintain an accurate voter registration roll.
Additional Revenue Collection: Collecting certain fees, fines, and revenues related to permits or state mandates, depending on the county's needs.

Job Duties and Responsibilities:

Assist the branch manager as needed, including planning work schedules and duties.
Provide input regarding employee performance.
Monitor employees daily time and attendance.
Assist manager in training procedures.
Coordinate all administrative and technical aspects and activities pertaining to the collection of automobile and property taxes, as well as processing of automobile title applications according to the State of Texas TxDMV guidelines.
Provide information and counseling for employees.
Provide excellent customer service to all Tax Office customers.
Follow opening and closing procedures.
Accurately prepare the daily deposit or participate in overseeing the completion of the daily deposit.
Ensure operating cash in the branch is balanced daily.
Assist with workstations, process paperwork, enter information into the RTS system, or to the cashier as needed.
Delete all inventory that is voided, damaged, or reported missing and ensure weekly inventory is completed accurately.
Must be prepared to repay any personal monetary shortages incurred during daily processing, and must also ensure that staff members monetary shortages are paid
Rotate to other branches as necessary without prior notice.
Perform other duties as assigned.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call ... or email ...

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education and Experience:

High school diploma or GED equivalent from an accredited U.S. institution
A Minimum of (1) year of supervisory/ management experience in customer service or a related field
Must have current Auto experience within the Tax Office

Knowledge, Skills & Abilities:

Proficiency in PC is required
Ability to take direction and supervision
Excellent reading comprehension and verbal and written communication skills
Must have a professional attitude and appearance, and the ability to communicate with all levels of management
Must be able to function effectively in a team-oriented environment
Ability to maneuver, including lifting to 30 pounds to a height of 3 feet
Possess strong communication skills, tact, and diplomacy
Proficiency in 10-key
Ability to accurately add, subtract, multiply, and divide
Property Tax collection experience
Ability to read and detect errors in reports
Ability to count and balance money with fees due, plus the ability to count change due back to the customer when exact fees are not presented as payment
Ability to learn and retain large amounts of information
Must be able to work without constant supervision and function effectively in a team-oriented environment.
Must be able to multitask, work extended hours, and/or flex between early and late schedules as is required in management
Must be able to adhere to office confidentiality requirements regarding customer & department information
Must be able to travel and work at any Tax-Assessor office in Harris County

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Education & Experience:

Two (2) years of supervisory / management experience in customer service or a related field
Bilingual in Spanish and English; strongly preferred
College degree

General Information

Work Environment and Physical Demands:

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
Minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 30 lbs or similar activities (e.g., filing, delivering, sorting)
May require attendance at outside training seminars and/or conferences.
A frequent volume of work and deadlines impose strain on a routine basis
Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

Position Type and Typical Hours of Work:

Monday-Friday 7:30 am -- 4:30 pm; subject to overtime and weekend

Work Location

Humble 7900 Will Clayton Pkwy. Humble 77338

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account

Paid Time Off (PTO)

Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave
Sick Leave

Retirement Savings Benefit

457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*
Participation may vary by department.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

What is the highest level of education you have completed? Please select from below. (Copy of official certificate, diploma and/or transcript must be attached to the application)]

High School Diploma (US)
Certificate of High School Equivalency (GED)
Associate's Degree
Bachelor's Degree
Master's Degree or higher
None of the above

Please describe your educational background (i.e. diploma, degree, certifications, etc.) including the level of education completed, area of study, and completed major and minor programs.

Which of the following best describes your experience in a supervisory or leadership role?

Less than one (1) year
One (1) year or more but less than two (2) years
Two (2) years or more
I do not have this experience

Please describe your supervisory/ management experience in customer service or a related field. If you do not have this experience, type "none" in the space provided.

Do you have current Auto experience working in a Tax Office? If yes, how long?

Less than one (1) year
One (1) year
Two (2) years
Three (3) or more years
No experience

Please provide details about your verifiable current Auto experience within the Tax Office. Do not use "Please see Resume" or "See Resume" (To be considered, qualifying experience must be documented in your application's employment history) Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilities If you do not have this experience, please type "None" in the space provided.]

Which of the following describes your level of proficiency using a personal computer and common office software such as MS Office Suite (Word, Excel, PowerPoint, and Outlook). Please select your level of proficiency based on the following descriptions: Advanced: A person with this level of skills is able to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements; a wide range of graphic effects, and use advanced techniques for analyzing and manipulating data. Has full mastery of Macro commands and skills to tie the objects together into a cohesive system by using Macros and Visual Basic for Applications code. Makes interactive presentations by using hyperlinks and action buttons. Intermediate: A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. Understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Able to use complex query techniques, create efficient forms and reports, and create Macros to automate these forms. Makes interactive presentations by using hyperlinks and action buttons. Basic: A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Has the ability to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Understands the different database concepts and structures and is familiar with data validation and is able to create a simple presentation in PowerPoint, run it, and print it. Entry Level: A person with this level of skills has the ability to open, create, save and modify documents in Word, send and receive email in Outlook and create spreadsheets in Excel. Format documents for printing, comfortable using the printer menu to preview documents. Has ability to change the font, the margins, insert or delete pages and use the built-in spellchecker and grammar check.